Claims Data Analyst

At AIG, we are reimagining the way we help customers to manage risk.  Join us as a Data Analyst in the Claims Department to play your part in that transformation. It’s an opportunity to grow your skills and experience as a valued member of the team.

Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. 

This role offers extensive collaboration opportunities with local and international cross-functional teams within the Claims Department.  The Data Analyst will transform data into rich, meaningful, relevant insights that can be used to identify trends and measure performance results.  Some of the key responsibilities of this position include:

• Tracking and analyzing large sets of data to discover/monitor meaningful trends and present to key stakeholders of the organization on a routine basis.

• Building and maintaining standard reporting tools and dashboards so management team can easily visualize data, spot trends and support business reviews.

• Working closely with the Claims Performance & Operations Team to define and monitor KPIs to continually measure outcomes, identify opportunities to improve and streamline processes.

• Preparing comprehensive reports and presentations with in-depth analysis of results in terms of frequency, severity, variance and trends.

• Monitoring data quality to improve accuracy and completeness.

• Any other project or related task required by AIG.

The ideal candidate should enjoy working in a fast-paced, dynamic environment with constant change and possess the following skills:    

• Bachelor's degree in a related field and/or work experience in a similar role.

• This role suits candidates with experience in related responsibilities.

• Effective written and verbal communication skills in English and Spanish.

• Strong analytical, critical thinking and problem-solving skills, and attention to details.

• Experience with data visualization in Power BI.

• Working knowledge of SQL and Python.

• Proficiency in Microsoft O365 suite (Excel / Power Point / SharePoint / Power BI / Outlook / Teams).

• Excellent communication, presentation, and interpersonal skills.

Ready to find new solutions? We would love to hear from you.

At AIG, we value in-person collaboration as a vital part of our culture, which is why we ask our team members to be primarily in the office. This approach helps us work together effectively and create a supportive, connected environment for our team and clients alike.

American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world’s most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.

We’re committed to creating a culture that truly respects and celebrates each other’s talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through learning, cultural awareness activities and Employee Resource Groups (ERGs). With global chapters, ERGs are a cornerstone for our culture of inclusion. The talent of our people is one of AIG’s greatest assets, and we are honored that our drive for positive change has been recognized by numerous recent awards and accreditations.

AIG provides equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories.

AIG is committed to working with and providing reasonable accommodations to job applicants and employees with disabilities.  If you believe you need a reasonable accommodation, please send an email to candidatecare@aig.com.