Technical Support Engineer L1 with German

About us:

AIOPSGROUP, a valantic company, is a multidisciplinary digital competency center that builds extensive e-commerce expertise and a track record of successfully delivered projects. We provide specialized services at the intersection of e-commerce, data, and technology. Our portfolio includes Consulting, Customer Acquisition & Retention, Commerce Implementation, CX Monitoring, and 24/7 Support Services. We are committed to helping global enterprise clients achieve sustainable digital growth, while maintaining strong client relationships and delivering meaningful results.

valantic is a leading provider of digital transformation services and one of the most dynamic companies in the fields of digital solutions, consulting, and software. The company is trusted by numerous major brands and internationally recognized organizations. With its unique structure of divisions, competence centers, and expert teams, valantic offers solutions tailored precisely to the digitalization needs of modern businesses—from strategy to implementation.

What Are You Going To Do?

We are seeking an experienced Technical Support Engineer L1 to join our IT support team. You will be diagnosing and resolving technical issues related to laptops, desktops, tablets, printers, mobile phones, Microsoft O365, a variety of end-user applications and integrations.

Main Responsibilities:

• Excellent verbal and written communication skills and English
• Good verbal and written communication skills and German
• Support and administration Windows/mac OS
• Troubleshooting and solving End-user IT problems
• Administration of Active Directory users, groups, and shared mailboxes
• Microsoft O365 Administration
• Troubleshooting VPN and email client issues

What Do We Expect?

• Strong experience with Microsoft O365 administration, Microsoft Active Directory, Microsoft Exchange Admin Console
• Experience with troubleshooting and maintaining different OS (Windows, MacOS) and troubleshooting end-user issues.
• Experience with cloud-based endpoint management solutions (like Microsoft InTune)
• Basic knowledge in Networking (like VPN installation/configurations and troubleshooting)
• Preferable experience with security tools
• Proficiency working with ticketing systems and knowledge bases
• Experience supporting web and cloud-based applications
• Self-starter with proactive attitude
• Team player

Why Join Us?

• Competitive remunerations and benefits package
• Opportunity to grow your career and get exposure to international brands, working on complex multi-technology projects
• Friendly, yet competitive work environment where everyone’s success is celebrated
• Flexible working hours/working location