Contact Center Agent I

Description

• →Utilization of a phone system, text, email, Online chat, and secure messaging systems to assist members with a wide variety of banking needs. Such as:
• →Digital Banking
• →Telephone Banking
• →Debit/Credit Card Maintenance
• →Core System daily banking
• →Utilizing the resources, tools, products, and services provided by Alabama ONE to offer guidance and information to members.
• →Demonstration of a proactive attitude towards engaging in continuous feedback, training, and development related to AOCU policies, procedures, and processes.
• →Other duties as assigned.

Requirements

-High School Diploma or GED, in addition to prior experience in customer service or call center. 

-The ideal candidate should possess a strong passion for delivering exceptional and professional customer service.

-Effective communication skills, both verbal and written, are a must. 

-High level of technical proficiency, be able to operate various computer applications, and multitask while assisting members.

-Experience working in a call center and/or a financial institution is preferred.