Customer Success Manager - Belgium 🇧🇪 (Dutch Speaker)

Not for symptoms to get worse. Not for a six‑month appointment. Not for a system to catch up. But that’s exactly how healthcare works today. You wait, until you can’t.

Alan exists to end the wait.

Health is a universal right, and we believe this right can only become real when it’s coupled with prevention. We need to stop treating health as something we repair and start treating it as something we build, every day. It’s not solely a question of willpower. It’s the healthcare system itself that needs to work for everyone, in a sustainable way.

So we are building the new standard in prevention insurance. Alan is the first company that integrates insurance, prevention, and care into a single, acclaimed user experience.

We are on an incredible journey to build a global leading company, with a unique culture. We already partner with 40K+ companies of all sizes, serving more than 1M+ members, and have reached €800M+ in ARR.

Prevention as the new norm. That's what we're building with our team of 800+ people. If it speaks to you: we're hiring across France, Spain, Belgium, and Canada. And beyond.

• Ensure the successful onboarding of new administrators  and provide advanced product education 

• Promote Alan products and services to generate massive adoption by the employees and the admins 

• Handle admins incoming requests regarding operational tasks

• Work alongside the Key Account Manager’s team during the contracts renewal period

• Identify and execute out-of-the-box initiatives to engage Alan customers

• Globally, instill a customer-centric approach to allow our clients to achieve their goals through Alan 

• Build and maintain strong customer relationships with key stakeholders

• Display a customer-centric approach to allow our clients achieve their goals through Alan

• Quickly identify potential signals of dissatisfaction, identify and implement solutions to respond to them

• Support Key Account Managers during the renewal season

• Proven track record in customer success or account management (minimum 3 years)

• Strong client-centric mindset with experience in delivering tailored solutions

• Ability to communicate, present, and influence key stakeholders at all levels, including C-suite

• Experience in leading cross-functional projects with various teams (Product, Sales, Engineering, Data)

• Analytical and problem-solving skills, with the ability to create data-driven reports

• Excellent communication skills in both Dutch and English (French is a strong plus)

• Ability to work independently and adapt quickly in a fast-paced environment

Genuine interest in health and wellbeing, with a willingness to develop in-depth industry knowledge

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.