Customer Success Manager - Spain 🇪🇸

Alan is building a vertically integrated health partner that unites insurance and smart healthcare delivery into one seamless system. Our vision is to make prevention the new norm of care for all.

• →

  Build and maintain strong relationships with key stakeholders

• →

  Champion a customer-centric approach to help clients maximize Alan's value

• →

  Turn our best customers into Alan ambassadors and generate opportunities of acquisition

• Lead complex onboarding processes for large customers, acting as project manager for lengthy transitions while ensuring effective, impactful, and empathetic change management

• Develop deep understanding of Alan's product value proposition and create customized action plans aligned with customers needs and Alan's objectives

• Deliver engaging product education through tailored and large-scale approaches (such as webinars) to drive employee and HR team adoption

• Track and present adoption metrics to stakeholders

• Identify and execute out-of-the-box initiatives to engage Alan customers

• Contribute to CSM playbook development

• Become a subject matter expert within the team

• Act as the voice of the customer to marketing and product teams

• Influence product and service improvements based on customer feedback

• Work with lifecycle marketing and the key account manager to define strategies to up-sell / cross-sell and to increase product enrollment.

• Deliver on-site activation events to promote Influence product and service improvements based on customer feedback.

• Demonstrated ability to influence and engage stakeholders at all levels, including decision makers and employees

We are aiming to hire within the B1-C1 level range.

We'll be thrilled to receive your application!

🔖 Check out our About Alan and Career pages, as well as our Medium, blog and Glassdoor page for more info.