Product Operations Manager II - INTERNATIONAL (VIDEO SURVEILLANCE)

Are you an organized, systems-oriented self-starter who enjoys solving operational challenges and bringing products to life in new markets? Want to make an impact in the fast-growing smart security space? As a Product Operations Manager II – International on the Product and Program Management Team for Video Surveillance at Alarm.com, you’ll be a key player in helping launch our video products globally.

In this highly cross-functional role, you’ll work across product, engineering, sales, and operations teams to ensure our international markets have the right hardware, features, and support. You’ll help drive regional success by building processes, coordinating activities, and serving as a clear point of contact for international product operations.

As the Product Operations Manager II – International, you’ll focus on enabling successful deployment of Alarm.com video products in international markets. Your duties will include:

• →Market Feedback Management: Act as the primary coordinator for international market feedback on video hardware, working closely with Technical Account Managers (TAMs), regional sales teams, and product managers.
• →Certification Tracking: Collaborate with the certifications team to monitor progress and execution of regulatory certifications for hardware products by region.
• →Country Launch Planning:
• →Identify and prioritize countries for product launches based on certification status and strategic opportunity.
• →Coordinate launch activities across product, marketing, engineering, operations, and international teams.
• →Manage beta and early access deployments in international markets.
• →SKU & Customization Support: Work with the product and hardware teams to track international-specific SKUs, labels, packaging, and firmware configurations.
• →Feature Request Coordination:
• →Gather and organize international-specific feature requests for software or firmware.
• →Help assess the business value of changes and support prioritization decisions.
• →Issue Diagnosis: Help debug and triage international-specific issues, including hardware behavior, installation constraints, and customer-reported problems.
• →Cross-Team Alignment: Strengthen the relationship between the product team and international go-to-market teams, serving as a key operational link to ensure clarity and alignment.

• B.S. or B.A. in engineering, computer science, or a related technical field; business degrees accepted only if paired with strong technical experience or a technical focus
• 2–5 years of experience in product operations, technical program management, or product coordination roles
• Strong organizational skills and attention to detail
• Excellent written and verbal communication skills; comfortable engaging across functions and regions
• Comfortable working across time zones and with globally distributed teams
• Self-starter who enjoys building repeatable systems and solving unstructured problems
• Experience with hardware product lifecycles, SKUs, or certifications is a plus
• Familiarity with international product deployment or market adaptation is helpful but not required
• Experience with Jira and Confluence is a plus
• Other duties as assigned

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more.  We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information. We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future positions, recordkeeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies. By submitting your application, you acknowledge that we may retain some of the personal data that you provide in your application for our internal operations such as managing our recruitment system and ensuring that we comply with labor laws and regulations even after we have made our employment decision.