Aledade10d ago

Sr IT Operations Engineer I

Washington DcRemoteFull Timesenior

It Operations EngineerInfrastructure & Cloud

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Requirements Summary

Participation in a scheduled on-call rotation is required to ensure system stability and incident response outside of standard business hours. (Note: This is not a 24x7 standby role,

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It Operations EngineerInfrastructure & Cloud

As a Senior IT Operations Engineer II, you are a high-level individual contributor responsible for the sophisticated automation, health, and scalability of our production Google Workspace & GCP environment. This role transcends standard console administration, focusing on Infrastructure as Code (IaC) via Terraform, advanced API-driven automation (GAM, Apps Script, Python), and the strategic elimination of operational "toil" across the Google Cloud fabric.

You sit at the intersection of SaaS ecosystem management and Cloud Infrastructure engineering, ensuring that both the collaboration suite and the underlying GCP platform remain reliable, secure, and performing at peak efficiency. You are a key driver in defining automated governance and implementing Standard Operating Procedures (SOPs) for Identity and Access Management (IAM) and cloud resource lifecycle. As a technical leader, you serve as a mentor to the IT and Operations teams, championing a culture of continuous improvement and proactive audit-readiness across our Google tenant (including ITGC, SOX, SOC II Type II, and NIST compliance).

Hybrid Infrastructure & Identity Development: Lead high-availability GWS and GCP landing zones and organizational hierarchies; spearhead critical initiatives including the seamless integration and orchestration of Okta-to-GWS identity provisioning, the implementation of BeyondCorp/Zero Trust access models, and the modernization of cloud-native collaboration environments.

Automation & IaC Modernization: Drive efficiency by replacing manual intervention with advanced API-driven scripting (Python, Google Apps Script, GAM) and Infrastructure as Code (Terraform) to build self-healing environments and automated GWS user lifecycle management.

Observability & Incident Governance: Lead system health via advanced observability (Google Cloud Monitoring, Log Analytics, BigQuery); serve as the technical lead for RCAs and instrumenting GWS/GCP systems for SLA/SLO performance tracking.

Security, Compliance & Audit: Govern automated security monitoring via the GWS Security Center and GCP Security Command Center; ensure audit-readiness for SOX, SOC II, and NIST standards through rigorous enforcement of VPC Service Controls, Cloud DLP, and Google Vault retention policies.

Resilience & Technical Standardization: Develop and validate Disaster Recovery (DR) and business continuity strategies across multi-region GCP deployments; provide technical mentorship and share expertise through peer training sessions on Google Cloud best practices and workspace optimization.

Education: Bachelor’s degree in Information Technology, Computer Science, or a related field.

Experience: 6+ years of experience in IT operations or similar roles, with demonstrated expertise in system administration and cloud management.

Analytical Skills: Strong problem-solving skills with a focus on root-cause resolution and user satisfaction.

Expertise in managing GWS and Google cloud infrastructure and services, including identity management OKTA, OMADA and security protocols.

Advanced proficiency in scripting (Python, Google Apps Script, GAM) and modern automation frameworks.

Experience with IT compliance frameworks (SOX, SOC II, NIST).

Proven ability to lead complex projects and proactively identify infrastructure gaps.

Sitting for prolonged periods of time; extensive use of computers and keyboards.

Occasional walking and lifting may be required.

On-Call Requirements: Participation in a scheduled on-call rotation is required to ensure system stability and incident response outside of standard business hours. (Note: This is not a 24x7 standby role, but follows a structured rotation).