Implementations Operations Specialist

United States·BaltimoreFull-Timemid

OperationsOperations Specialist

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Company Description At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable,

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OperationsOperations Specialist

At Alertus, protecting people from harm is our mission and our passion. As the leader in mass notification, we are committed to providing customizable, scalable, and cost-effective solutions, as we know even a few seconds of warning can help save lives during an emergency.

Our employees are integral to the company’s success and impact countless people's lives, safety, and well-being. We aim for a positive, collaborative environment that allows employees to work across departments easily and effectively.

The Implementations Operations Specialist will report to our Manager, Implementations Operations, and act as the liaison between the Sales and Implementation departments ensuring a smooth transition and exceptional customer experience. The objective of this position will be to assist in the management of customer orders from inception to execution.

This role is a great opportunity for someone who is customer-centric, has great attention to detail, and takes pride in their work supporting others. Our ideal candidate is self-motivated with strong problem solving and communication skills.

Inspect, categorize, and process customer orders within the CRM

Communicate across the organization to facilitate a smooth transition from Sales to Implementation

Maintain transparent communication with customer stakeholders regarding project milestones and status updates

Work closely with the Production department to ensure optimal delivery of products

Assist in the collection of critical information and documentation required for successful order fulfillment

Update project trackers and customer implementation plans

Support documentation, reporting, and customer onboarding materials

Strong verbal and written communication skills

Proficient in basic computer skills

Attention to detail

Strong organizational skills and ability to multitask

Ability to drive projects to completion