Travel and HR Operations Coordinator

• Serve as the primary SAP Concur system administrator, managing user setup, profile configuration, approval workflows, expense categories, and system updates
• Own the end-to-end travel and expense process: travel requests, booking coordination, expense report submission, reconciliation, and reimbursement tracking
• Monitor and enforce ASBC's travel and expense policy, tracking submission compliance and following up with travelers to maintain =90% post-travel submission rates
• Conduct periodic audits of travel and expense transactions to identify policy violations, cost-saving opportunities, and recommend policy revisions

• Manage relationships with travel and expense vendors including Concur and Gantt Travel (or successor travel management company)
• Coordinate administration of the ASBC Uber Business account, including user management, policy settings, and usage monitoring
• Evaluate and implement Concur program enhancements to improve traveler experience and organizational efficiency
• Partner with Finance on expense reconciliation, journal entries, and travel spend reporting

• Serve as the travel and logistics coordination lead for staff needs related to offsite church-wide events
• Partner with event point-of-contact leads to identify staff travel requirements, coordinate bookings, and manage ground transportation
• Develop event-specific travel guidance and communications for traveling staff, including itineraries and reimbursement procedures

• Serve as the centralized owner of background check processing for all staff, ministry volunteers, and Church Council members
• Manage the full background check lifecycle: initiation, vendor coordination, status tracking, adjudication support, and record maintenance
• Track renewal cycles and maintain confidential records of all background check results
• Partner with the HR Director on adjudication decisions and evaluate vendor performance

• Develop and deliver traveler training on Concur booking, expense reporting, and ASBC travel policy, including onboarding and refresher sessions
• Create and maintain user guides, FAQs, quick reference materials, and intranet resources
• Manage office and workspace assignments, coordinating with Facilities and department leaders on space planning and new hire setup
• Develop and maintain standard operating procedures (SOPs) and identify process improvements to drive operational efficiency

• Bachelor's degree in Business Administration or a related field
• 3–5 years of experience in operations coordination, travel program administration, or similar role involving systems administration, compliance tracking, and cross-functional coordination
• Experience administering SAP Concur (Travel & Expense) strongly preferred
• Strong systems administration skills with ability to configure, manage, and troubleshoot enterprise software platforms
• Exceptional organizational skills and attention to detail in tracking compliance deadlines, processing transactions, and maintaining records
• Ability to enforce policy consistently and diplomatically across all levels of the organization
• Strong written and verbal communication skills, with ability to develop clear training materials and user guides
• Proficiency with Microsoft Office Suite and collaborative tools (Teams, Zoom)
• High level of discretion and sound judgment in handling confidential information
• Ability to manage multiple concurrent responsibilities with competing deadlines
• Ability to build effective working relationships across departments

• Experience with background check vendor platforms and processes
• Experience at a church, nonprofit, or mission-driven organization
• Process-improvement mindset with ability to identify inefficiencies and implement practical solutions

Submit a resume and cover letter through our online application system.

Alfred Street Baptist Church is an Equal Opportunity Employer. We are committed to creating a diverse, equitable and inclusive work environment that embraces and encourages different perspective. We work to reflect and be representative of the communities in which we serve and in which we reside. Qualified individuals with disabilities and disabled veterans who need assistance or an accommodation in our job application process should contact careers@alfredstreet.org. An offer of employment is contingent on successfully passing a background check.