Senior IT Program Manager

Leadership & Team Management

• →Lead, supervise, and mentor IT support staff across operations, networks, cybersecurity, computer support, and help desk functions.
• →Foster a culture of accountability, collaboration, and continuous improvement.
• →Develop, implement, and maintain IT support policies, procedures, and best practices.
• →Manage staffing, work schedules, timecard reporting, and after‑hours support coverage.
• →Address personnel matters, performance concerns, and training needs.
• →Provide regular status updates to client and company leadership.
• →Represent the contractor support team in management meetings with internal and external stakeholders.
• →Oversee project delivery lifecycles, including initiation, planning, execution, monitoring, and closeout.
• →Ensure service quality, continuous improvement, and compliance with enterprise IT standards and policies.
• →Develop and deliver program updates, performance metrics, and risk assessments to senior leadership.
• →Coordinate with stakeholders, contractors, and technical leads to ensure alignment with mission needs, regulatory requirements, and strategic objectives.

Project & Operational Management

• →Lead day‑to‑day IT operations, including hardware, software, end‑user support, and overall service delivery.
• →Establish project requirements, deadlines, priorities, and resource assignments.
• →Oversee project schedules, budgets, deliverables, and implementation of technology solutions.
• →Ensure timely completion of projects, tasks, and operational support activities while maintaining high service levels.
• →Evaluate project structures and workflows for efficiency and implement improvements as needed.
• →Support asset management and lifecycle planning for IT equipment.
• →Maintain strong service‑level performance, ensuring timely resolution of operational issues.
• →Oversee compliance with IT governance processes, change‑management procedures, and configuration standards.
• →Manage data calls, resource allocation, contractor oversight, and performance monitoring.

Network & Cyber Oversight

• →Oversee monitoring and maintenance of network infrastructure to ensure strong performance, availability, and security.
• →Coordinate with network engineers on upgrades, troubleshooting, and capacity planning efforts.
• →Ensure proper implementation and enforcement of network security protocols and compliance requirements.
• →Oversee cybersecurity functions, including firewalls, log collection, wireless networks, remote access, and vulnerability remediation.
• →Manage system hardening activities and responses to emerging vulnerabilities.
• →Coordinate with cybersecurity teams to ensure systems, operations, and IT services meet security requirements and support continuous risk management.
• →Support cybersecurity initiatives such as compliance activities, risk reviews, audit readiness, and program enhancements.
• →Ensure alignment between security policies, operational practices, and mission objectives.

IT Computer Support & Helpdesk Oversight

• →Ensure IT computer support and helpdesk teams deliver responsive, high‑quality service.
• →Oversee support functions including inventory management, mobile devices, desktops/laptops, printers, and application support.
• →Ensure support processes and service expectations are consistently met.
• →Ensure timely response to incidents, outages, and high‑priority customer issues.

Strategic Planning & Resource Management

• →Identify opportunities for process improvement, service enhancement, and technology modernization.
• →Assist with budgeting, forecasting, and resource allocation for IT projects and support
• →Develop and maintain project plans, schedules, and resource forecasts to support organizational priorities.
• →Monitor and balance workload distribution to ensure effective use of staff and contractor resources.
• →Support procurement planning, including defining technical requirements and coordinating with acquisition teams.

• Bachelor’s degree in Computer Science, Business Administration, Management, Information Systems, or a related technical/scientific field; an associate degree, certifications, or equivalent experience may also be considered.
• 15+ years of experience in project management and team leadership within an IT or technical support environment. Demonstrated experience leading complex IT functions including operations, networks, cybersecurity, and end‑user support.
• Exceptional leadership, communication, organizational, and stakeholder‑engagement skills, with the ability to manage multiple priorities in a fast‑paced operational environment.

• Relevant experience as supervisor and appropriate certifications or formal training in project management, personnel management, team building, computer systems, or IT‑related disciplines.
• Prior experience providing IT project management support for federal clients. Prior DOE support is desired. 

• U.S. Citizenship is required.
• Must be able to obtain an HSPD-12 badge and DOE Q clearance.