2mo ago

Claims Service Representative 2

Can - On Outside GtaRemotemid

Other

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Quick Summary

Overview

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years,

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At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

The Associate II is responsible for obtaining first notice of loss reports for non-complex auto and property claims through an Express Claim Center. The individual handles customer questions on process, policies, and next steps, and updates claim information.

Are you looking to work with a Company that really values its employees? A Company where you will have the opportunity to grow your knowledge and skills?  A Company that values diversity, community, and people?  A place where your employer promotes flexibility to achieve work/life balance?  If that sounds like somewhere you want to be a part of, we want to hear from you. 
 
Working with our team, you will have the opportunity to benefit from their real-life work experience designing and implementing pricing models. You will have the opportunity to collaborate, build your network and gain on-the-job experience.   At Allstate our employees contribute to the success of the Company.   
 
About Allstate Insurance Company of Canada

What We Offer

~1 min read

✓Flexible Work Arrangements.

✓Employee discounts (15% on auto and property insurance, plus many other products and services).

✓Good Office program (receive up to $400 back after purchasing office equipment).

✓Student Loan Payment Matching Program for Government Student loans.

✓Comprehensive Retirement Savings Program with employer matched contributions.

✓Annual Wellness allowance to support employees with improving health and wellbeing.

✓Personal days.

✓Tuition Reimbursement.

✓Working within the community and giving back.

Handle all First Notice of Loss (FNOL) calls for both Auto and Property customers
Handle inquiry calls for both Auto and Property customers, making decisions on claims
Provide exceptional Customer Experience based on claims service and quality standards
Responding to customers with empathy, care and concern
Secure and accurately document all details concerning a loss
Explain claim process and next steps as necessary
Set up Method of Inspections and/or Emergency Services where required

Requirements

~1 min read

1 year of customer service experience
Competency in oral and written communication
Skilled in providing exceptional customer service
Able to work under pressure and high volumes completing tasks efficiently

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

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Claims Administration, Communication, Customer Service, Insurance Claims, Quality Management, Relationship Building, Stakeholder Relationship Management, Time Management

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.