Licensed Customer Service Representative

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

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  Provides support for customers by handling inquiries via calls/emails/chats, and demonstrates knowledge, understanding and experience to handle volume of internal and or external customer inquiries may include escalations.

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  Inputs and tracks into the appropriate databases.

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  Collaborates with other areas to identify, analyze, and improve processes.

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  Engages, inspires, educates and mentors, new hires and incumbents.

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  Assists in identifying process improvement opportunities.

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  May act as a liaison to other departments where follow-up will be required to meet customers needs.

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  Initiates, executes, communicates and documents projects as needed.

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  Resolves complex questions/concerns and refer other inquiries to appropriate areas as needed.

• Paid Training (8 Weeks): Conducted Monday through Friday during business hours between 8:00 AM and 6:00 PM EST. Your specific training schedule will be provided upon hire.

• Post-Training Schedule: Monday through Friday, scheduled between 8:00 AM and 8:00 PM EST. Final schedules will be assigned upon hire based on business needs.

• An active Property & Casualty (P&C), Personal Lines, or Life & Health (L&H) insurance license

• A passion for helping customers and delivering exceptional service

• Strong verbal and written communication skills

• The ability to navigate complex customer questions and identify solutions

• Attention to detail and accuracy when documenting customer interactions

• The ability to manage multiple priorities in a fast-paced environment

• A collaborative mindset and commitment to continuous learning

#LI-KR1

Allstate generally does not sponsor individuals for employment-based visas for this position.

Effective July 1, 2014, under Indiana House Enrolled Act (HEA) 1242, it is against public policy of the State of Indiana and a discriminatory practice for an employer to discriminate against a prospective employee on the basis of status as a veteran by refusing to employ an applicant on the basis that they are a veteran of the armed forces of the United States, a member of the Indiana National Guard or a member of a reserve component.

For jobs in San Francisco, please click “here” for information regarding the San Francisco Fair Chance Ordinance.

For jobs in Los Angeles, please click “here” for information regarding the Los Angeles Fair Chance Initiative for Hiring Ordinance.

To view the “EEO Know Your Rights” poster click “here”. This poster provides information concerning the laws and procedures for filing complaints of violations of the laws with the Office of Federal Contract Compliance Programs.

To view the FMLA poster, click “here”. This poster summarizing the major provisions of the Family and Medical Leave Act (FMLA) and telling employees how to file a complaint.

It is the Company’s policy to employ the best qualified individuals available for all jobs. Therefore, any discriminatory action taken on account of an employee’s ancestry, age, color, disability, genetic information, gender, gender identity, gender expression, sexual and reproductive health decision, marital status, medical condition, military or veteran status, national origin, race (include traits historically associated with race, including, but not limited to, hair texture and protective hairstyles), religion (including religious dress), sex, or sexual orientation that adversely affects an employee's terms or conditions of employment is prohibited. This policy applies to all aspects of the employment relationship, including, but not limited to, hiring, training, salary administration, promotion, job assignment, benefits, discipline, and separation of employment.

Allstate provides a comprehensive technology setup, including a laptop, monitors, headset, keyboard, and mouse. Employees eligible to work from home also receive a monthly connectivity reimbursement to help offset internet costs.

When working from home, you must have a dedicated, private workspace free from distractions, along with appropriate desk and seating. Reliable internet is required, with minimum speeds of 50 MB download and 5 MB upload.

To help create a more personal and engaging experience, we ask that you join with your camera on if your interview is virtual. Please also have a Valid Photo Identification available at the start of your interview.  If you require any accommodations or have questions ahead of your interview please reach out to your recruiter.

Note: Internal candidates are only asked to join on video; a Valid Photo Identification is not needed for the interview.