Property Field Claims Manager

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection. 

• Lead, coach, and develop a team of Property Field Advisors, fostering a culture of accountability, collaboration, and continuous improvement.
• Drive performance across key business metrics, including customer experience, quality, productivity, cycle time, expense management, and indemnity control.
• Provide technical leadership and guidance on property claims handling, coverage interpretation, investigations, reserving practices, estimating, and large loss management.
• Champion exceptional customer service through timely, fair, and efficient claim resolution, including support for escalated customer concerns.
• Support operational readiness and leadership during catastrophe (CAT) events, including resource planning and deployment activities.
• Partner closely with cross-functional teams and vendor partners to support strategic initiatives, process improvements, and business objectives.
• Analyze performance trends and implement action plans that improve operational effectiveness and team results.

• 5+ years of progressive Property Claims experience.
• Previous leadership, supervisory, coaching, mentoring, or technical leadership experience.
• Strong understanding of property claims, including coverage interpretation, investigation, estimating, and claim resolution.
• Proven ability to coach and develop employees while driving individual and team performance.
• Strong analytical and problem-solving skills with the ability to leverage data to drive business outcomes.
• Excellent communication, relationship-building, and stakeholder management skills.
• Valid driver's license and ability to travel throughout Ontario.

• Previous Property Field Claims experience.
• CIP designation or actively pursuing completion.
• Experience with Guidewire ClaimCenter.
• Experience leading teams through catastrophe events.
• Xactimate experience.
• FCIP designation.

Allstate Canada Group has policies and practices that provide workplace accommodations. If you require accommodation, please let us know and we will work with you to meet your needs.

#LI-KA1

Allstate Canada Group uses AI technology tools to assist in screening, selecting, assessing, and scheduling interviews with candidates as part of the recruitment process.

This job posting is for a current open role within the organization.