Customer Experience Manager (Store Based) - Primark - Villaggio Mall

To deliver exceptional in-store and online customer experiences that reflect the brand’s values, drive loyalty, and increase customer satisfaction across all touchpoints within the retail cosmetics environment.

• Develop and implement customer experience strategies across retail stores
• Collaborate with General Manager and beauty advisors to ensure a consistent, high-quality customer experience.
• Monitor and respond to customer feedback from in-store surveys, online reviews, and social media.
• Lead training sessions , coaching for frontline staff on customer service excellence and brand representation.
• Coordinate with marketing to align promotions , loyalty programs and in-store events with customer expectations
• Analyze customer behaviour and feedback data to identify opportunities and improve shopping experience
• Ensure visual merchandising and store ambiance support a luxurious and welcoming experience.
• Resolve high-level customer complaints with professionalism and empathy.

• Retail customer experience  
• Team Leader
• Planning & organizing

• 3-5 Experience in customer experience, retail operations, or store management—preferably in the beauty or luxury retail sector.

• Strong leadership and interpersonal skills; ability to influence and inspire frontline teams.
• Deep understanding of cosmetic retail trends and customer expectations.
• Proficiency in in CRM and customer feedback tools.
• Passion for beauty, skincare, and customer service.

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