Customer Operations Manager (Voice Team)

Amber is an entirely new way to buy and sell power, designed for a world powered by renewable energy. We give customers direct access to the real-time wholesale electricity price as it varies every 5 mins and the technology to shift more of their energy usage to the times when cheaper renewables are available in the grid. It’s a cheaper way to buy power, a smarter way to sell power, and the fastest way for Australia to reach 100% renewable energy.

We are a clear category leader in Australia for home battery automation and are growing rapidly (over 80k customers). We have also recently expanded into licensing our core technology to utilities overseas, including a partnership with E.ON Next in the UK.

We’re looking for a Customer Operations Manager who is an exceptional people leader, excited about driving a step change in the real-time, frontline customer experience.

This role is responsible for leading our Voice team — the squad handling all inbound customer calls. This is a fast-paced, high-impact environment where customers are often reaching out with urgent or complex issues. Success in this role requires someone who can lead from the front, build a high-performing and well-supported team, and ensure customers are getting fast, clear and effective resolutions.

You’ll combine strong people leadership with operational ownership — using data to understand performance, proactively identifying issues, and working closely with your team to continuously improve how we support customers.

You’ll be reporting directly into our Senior Customer Operations Manager and be a key member of the Customer Operations leadership team.