Warehouse Associate

Johnson Barrow, Inc., a leading Commercial HVAC Manufacturers Representative Firm, is seeking a highly motivated and skilled Warehouse Assistant / Inside Sales Associate with a strong emphasis on sales. This position will play a vital role in supporting the sales team and ensuring smooth warehouse operations. The ideal candidate will possess excellent communication skills, a customer-centric approach, and a passion for sales.

Sales Support:

· Assist the sales team with customer inquiries, product information, and order processing.

· Collaborate with customers to understand their needs and provide appropriate product recommendations.

· Prepare and follow up on sales quotations, ensuring accurate and timely responses.

· Maintain a comprehensive understanding of the product line to effectively address customer inquiries and upsell opportunities.

· Provide outstanding customer service to build and maintain strong customer relationships.

Warehouse Operations:

· Receive and process incoming stock, ensuring accuracy and timely stocking of products.

· Perform inventory management tasks, including stock replenishment, cycle counts, and order fulfillment.

· Prepare shipments and ensure accurate documentation for outbound orders.

· Maintain a clean and organized warehouse environment for efficient operations.

Sales Reporting and Analysis:

· Assist in maintaining sales records, customer databases, and reports.

· Monitor sales metrics and generate periodic sales reports for management review.

· Identify sales trends and opportunities to drive business growth.

· High school diploma or equivalent; additional education or relevant certifications are a plus.

· 1-2 years of shipping/receiving experience in a warehouse environment

· Experience with internation shipping to between Canada and the US a strong plus 

· Excellent verbal and written communication skills.

· Proficient in using sales software, CRM systems, and MS Office Suite.

· Strong organizational skills and attention to detail.

· Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.

· Forklift operation certification (or willingness to obtain certification) is a plus.

At Johnson Barrow, we believe in recognizing and rewarding the contributions of our employees. Our total rewards package is designed to support your financial success, personal well-being, and professional growth, and includes:

• Competitive compensation with bonus opportunities tied to individual and company performance
• Medical, dental, and vision insurance
• Health savings account (HSA) and flexible spending account (FSA) options
• Life and disability insurance
• 401(k) retirement savings plan with company match
• Paid time off (vacation, sick leave, and holidays)
• Employee assistance program (EAP)
• Professional development and training opportunities
• Tuition reimbursement program
• Volunteer time and wellness initiatives

At Johnson Barrow, we believe our strength comes from the diverse experiences, backgrounds, and perspectives of our people. We are committed to creating a workplace where everyone feels respected, valued, and supported to succeed. We welcome applicants of all races, colors, ancestries, national origins, religions, creeds, ages, sexes, genders, gender identities and expressions, sexual orientations, marital or family statuses, pregnancies, physical or mental disabilities, genetic information, veteran or military statuses, and any other characteristics protected by applicable federal, state, provincial, or local laws. Guided by our core values: Helping People Succeed, Building Partnerships for Life, Relentless Customer Service, and a Sense of Urgency, we strive to ensure every team member can contribute fully and thrive.