Field Support Engineer (Dallas)

United States·DallasFull Timemid

Customer SupportSupport Engineer

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Quick Summary

Overview

We are a fast-paced Series A startup growing our team of dynamic builders, tech-enthusiasts,

Technical Tools

Customer SupportSupport Engineer

We are a fast-paced Series A startup growing our team of dynamic builders, tech-enthusiasts, and compassionate professionals on a mission to deploy AI-powered robotic solutions that make supply chain operations more human-friendly and efficient.

Ambi Robotics is excited to add a Field Support Engineer to the team. The ideal candidate will have 2+ years of experience in hardware and software product technical support. This position will serve as the first point of contact for customers experiencing problems with robotic equipment in the field and will coordinate resolutions through travel to site. This role will contribute to team processes, travel to perform installations, and be responsible for the performance of a growing fleet of robotic systems.

The Field Support Engineer will work closely with the operations, software and hardware engineering teams. The ideal candidate is customer-obsessed and goes above and beyond to exceed expectations.

Take primary ownership of one or more sites as the customer point-of-contact

Provide secondary backup ownership to others

Participate in travel deployment projects in the field (1-2 weeks at a time)

Participate in customer support phone and email on-call rotations

Schedule, track, and perform preventative maintenance

Build and maintain reactive technical support processes

Lead and contribute to support team projects

2+ years of product support engineering with experience in electro-mechanical hardware and software systems

Willingness and ability to travel (up to 50%)

Working knowledge of Google Suite, Asana, Slack, Jira, and hardware and software principles

Basic technical skills for software, mechanical, and electrical engineering

Strong writing, analytical, and problem-solving skills

Strong attention to detail, self-motivation, and customer communication experience

Self-starter mentality with a bias toward action and strong follow through

A BA/BS in a related field

Health, dental, and vision insurance

401k with 5% matching by Ambi

Unlimited PTO

Equity ownership

Ambi Robotics is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We encourage and embrace applicants of all backgrounds to apply!

Disclaimers

Ambi Robotics provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.