Techno-Functional Consultant - Salesforce SPM & SPIFF

Required Travel :Minimal Managerial - No Location: :India- Pune (Amdocs Site) ## Who are we? Amdocs helps the world’s leading communications and media companies deliver exceptional customer experiences through reliable, efficient, and secure operations at scale. We provide software products and services that embed intelligence into how work runs across business, IT, and network domains –delivering measurable outcomes in customer experience, network performance, cloud modernization, and revenue growth. With our talented people, and more than forty years of experience running mission-critical systems around the globe, Amdocs runs billions of transactions daily. Our technology is relied on every day, connecting people worldwide and advancing a more inclusive, connected world. Together, we help those who shape the future to make it amazing. Amdocs is listed on the NASDAQ Global Select Market (NASDAQ: DOX) and reported revenue of $4.53 billion in fiscal 2025. For more information, visit www.amdocs.com At Amdocs, our mission is to empower our employees to 'Live Amazing, Do Amazing' every day. We believe in creating a workplace where you not only excel professionally but also thrive personally. Through our culture of making a real impact, fostering growth, embracing flexibility, and building connections, we enable them to live meaningful lives while making a difference in the world. ## In one sentence We are seeking an experienced Techno-Functional Consultant with deep hands-on expertise in Salesforce SPM (Sales Performance Management) and SPIFF (Sales Performance Incentive Fund & Commission) platforms. The ideal candidate will bridge business requirements and technical delivery owing end-to-end implementations from discovery through go-live and hyper-care. ## What will your job look like? * Lead end-to-end implementations of Salesforce SPM and SPIFF for salesforce implementation in Amdocs. * Translate complex incentive compensation plans (tiered, quota-based, KICKER, co-sell, SPIFFs) into scalable Salesforce configurations. * Conduct discovery workshops, gap analysis, and solution design sessions with Sales Ops, Finance, and HR stakeholders. * Own functional design documents, solution design documents and test scripts for all compensation components. * Configure SPM objects: Compensation Plans, Incentive Rules, Quotas, Attainment Logic, Payment Schedules, Draw & Clawback policies. * Develop and review Apex classes, triggers, LWC components, and integrations (REST/SOAP APIs) supporting compensation workflows. * Design and implement data integrations between SPM and upstream/downstream systems (ERP, HRIS, CRM, Billing). ## All you need is... * 5+ years in Salesforce with 1+ full-cycle SPM / ICM implementations (must have). * Deep knowledge of compensation models: quota attainment, accelerators, decelerators, SPIFFs, MBOs, team vs. individual splits. * Strong Sales Cloud knowledge (Opportunities, Products, Pricebooks, Territories). * Experience with commission dispute resolution and payment approval flows. * Familiarity with revenue recognition principles and Finance/GL alignment. * Skilled in writing FDDs, user stories, process flows, and data mapping sheets. ### Technical Expertise * Proficient in Apex (classes, triggers, batch, queueable), SOQL/SOSL, and LWC. * Hands-on REST/SOAP API integrations for SPM data feeds (ERP sync, HRIS roster). * Experience with data migration tools: Data Loader, Informatica, MuleSoft, or NiFi. * Knowledge of Salesforce Flows and automation best practices. * Experience with native Salesforce Spiff plan design, rep-facing dashboards, estimate features. * Exposure to Revenue Cloud / CPQ and the quote-to-cash lifecycle. * Knowledge of Agentforce / Einstein AI use cases within Sales Performance workflows. ### Certifications Requirement * Salesforce Certified Platform App Builder * Sales Cloud Consultant * Revenue Cloud Consultant * CPQ Specialist * Agentforce Specialist * Platform Developer 1 ## Why you will love this job: • You will be challenged to design and develop new software applications. • You will have the opportunity to work in a growing organization, with ever growing opportunities for personal growth. Amdocs is an equal opportunity employer. We welcome applicants from all backgrounds and are committed to fostering a diverse and inclusive workforce