Senior Enablement Program Manager — Customer Success

• →Design and deliver onboarding and continuous enablement programs across post-sales roles — including relationship-focused, technical, and implementation functions — tailored to each audience’s distinct motion and skill requirements
• →Translate the post-sales strategy — including the tiered coverage model, AI-native engagement approach, and simplified role design — into clear, actionable enablement content
• →Build curriculum that equips post-sales professionals to own customer relationships end-to-end, lead technical implementation and data governance, and deliver custom solutions that drive durable adoption
• →Partner closely with post-sales leadership to identify knowledge and skill gaps, prioritize programs, and earn sponsorship for your work

• Develop enablement programs that build genuine AI fluency across the post-sales team — including practical application of AI tools, AmpOnAmp capabilities, and AI workflow discovery with customers
• Help post-sales professionals become opinionated advisors on data architecture, AI-first product analytics strategy, and the modern tech stack
• Stay ahead of Amplitude's evolving product suite, AI agent capabilities, and the broader competitive landscape to keep enablement current and credible

• Define and track KPIs that connect enablement investment to post-sales outcomes — including time-to-productivity, adoption rates, renewal performance, and customer health trends
• Build feedback loops with post-sales leaders, managers, and ICs to continuously refine programs based on real-world performance
• Provide regular reporting to stakeholders on program impact and return on investment

• Work closely with Product, Marketing, and Customer Success leadership to ensure enablement programs reflect the latest product updates, go-to-market strategy, and competitive intelligence
• Partner with L&D and other GTM Enablement team members to maintain consistency and alignment across the broader enablement portfolio
• Collaborate with Partner Enablement to align internal and partner-facing programs, ensuring delivery partners are equipped with consistent skills, process knowledge, and quality standards
• Serve as a strategic thought partner to post-sales leadership as they refine operating cadences, coverage motions, and role expectations

• Manage and optimize enablement platforms and LMS systems to deliver scalable, high-quality learning experiences
• Leverage AmpOnAmp tooling and automation to make enablement smarter — building internal dashboards, alert-driven nudges, and just-in-time learning into the workflow

• 5+ years of experience in enablement, program management, or learning & development, ideally in a SaaS or B2B technology environment
• Demonstrated ability to design and deliver enablement programs that drive measurable behavior change and business outcomes — not just content libraries
• Experience enabling customer-facing technical roles (Customer Success, Professional Services, Solutions Engineering, or similar)
• Strong understanding of the post-sales motion — including onboarding, adoption, renewal, and expansion
• Excellent communication and stakeholder management skills; you can influence without authority and earn credibility with senior leaders
• Comfort working in ambiguity — this is a transformational moment, and you'll be building as the plane flies
• Experience with enablement platforms and LMS systems

• Familiarity with Amplitude or similar digital analytics platforms; experience enabling around product analytics, data architecture, or the modern data stack is a strong plus
• Experience building partner enablement programs alongside internal team programs
• Exposure to AI-first tools, workflow automation, or applied AI in a go-to-market context
• Background in technical enablement — including experience enabling roles with hands-on implementation or engineering responsibilities
• Certification in project management or learning and development (e.g., PMP, CPTD, ATD)

Amplitude is in the middle of a meaningful transformation — one that touches how we engage customers, how our post-sales team is structured, and how we think about value delivery in an AI-first world. This role is a direct partner in making that transformation stick. You'll have a seat at the table with post-sales leadership, real influence over programs that touch nearly 100 customer-facing professionals globally, and the opportunity to shape what post-sales enablement looks like at a company that's genuinely committed to getting it right.

• We were recognized in the Newsweek Excellence Index 2024.
• Our customers love us! They've said we're the #1 product analytics solution for 19 quarters in a row on G2.
• We care A LOT about product innovation. Fast Company called us the #3 most innovative enterprise company in the world.
• We invest in our people. We offer mentorship programs, management training, and wellness initiatives. 
• We give back to our communities. We give every Ampliteer a charitable giving grant and paid volunteer time off. 
• We were founded in 2012, went public via a direct listing in September 2021, and are now trading under the ticker $AMPL. 
• We’re a global and fast-growing team! We have employees around the world and offices in San Francisco (HQ), New York, Vancouver, Amsterdam, London, Paris, Singapore, and Tokyo.
• Our mascot is Data Monster, who loves to chow down on numbers, charts, and graphs. Nom nom.

Amplitude's Commitment to Diversity Equity & Inclusion (DEI): Amplitude believes that diversity enables the creation of better products, improves the ability to solve complex problems, and drives more powerful solutions. We strive to create an environment of inclusion — one focused on psychological safety, empathy, and human connection — that will allow employees of all backgrounds to thrive.

Amplitude provides equal employment opportunities (EEO). All applicants are considered without regard to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, or sexual orientation.

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