Field Service Solutions Technician

• Minimum 3-5 years hands-on field service experience servicing equipment at customer locations as well as remotely.
• Experience effectively communicating with multiple levels and skill sets within an organization.
• A strong technical hardware or field engineer/technician background (practical experience preferred but not exclusionary).
• Experience with industrial controls (valves, sensors, actuators, control systems).
• Ability to travel on a moments notice to service customers at their locations. 
• Comfortable working in the field at a customer site and in an office environment.
• Highly proficient with common field tools (tap/die, impact drills, grinders, multi-meter, etc.).
• Imaginative and open mind for problem solving.
• Analytical skills to not just report data, but use it to offer and enact sustainable solutions.
• Proven history of process ownership (create a flow diagram etc).
• Examples of audio-visual presentations and/or writing samples.
• Ability to work equally well in a team or solo environment.
• A desire to learn something new everyday, then teach a teammate.
• Extremely resourceful - known as a person who “finds a way to get it done.”
• Demonstrated ability to work long hours in difficult situations (heat, dust, small spaces, tight deadlines, etc.).

• Infrastructure Analysis: Evaluate the customer's entire environment (power, networking, usage patterns) to identify external factors contributing to hardware stress.
• Previous experience in a customer facing, coaching, or teaching role, preferably in a technical field.  Experience in a technical training environment.
• Process or documentation creation examples (Gantt charts, P&IDs, etc.).
• Demonstrated examples of automating or outsourcing work tasks.
• Real world experience using data to improve efficiencies and make fact-based decisions.
• Experience with robot firmware - e.g. RAPID, ACE, Ladder Logic.
• Experience with electrical wiring, manufacturing techniques, on-site assembly, installation, and service of mechanical systems.
• Ability to work in a fast paced environment.

• High School diploma or equivalent; Tech/Associates degree preferred

• Minimum 5 years of experience performing Field Service Technician 
• Minimum 3-5 years of experience servicing, or knowledge of, robotics and AI products or related equipment
• Outstanding customer service presence and attitude with professional presentation
• Self-organized with a willingness to exceed customer and company expectations
• Basic proficiency with Microsoft Office (i.e. Word, Excel, PowerPoint, Outlook)
• Must maintain a valid state-issued driver’s license and excellent driving record

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.  Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.  

• While performing the duties of this job, the employee is frequently required to stand, walk, use hands and fingers, handle or feel, reach with hands and arms, climb or balance, stoop, kneel, crouch, or crawl and talk and hear.  
• The employee must occasionally lift and/or move up to 45 pounds. 
• Specific vision abilities required by this job include close vision, peripheral vision, depth perception and ability to adjust focus, and ability to accurately see and label color. (remove if not a requirement)
• Exposure to residential and commercial waste
• Work is conducted in an open building environment with exposure to outdoor conditions.

• Hybrid home office and AMP HQ: Louisville Colorado
• Minimum 3 days/week in office if local to Colorado
• Remote (US) - Proximity to major airport required

• Up to 75% as needed

• M-F - if weekend work is required it is made up the following week to not exceed 5 days/week
• 8 AM - 4 PM
• Overtime available
• Weekends off unless otherwise specified and fits with employee schedule

AMP provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Applicants who identify with a historically underrepresented group are encouraged to apply.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training. 

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

• Medical - The company covers between 77% to 100% of the premium for Cigna medical healthcare plans depending on the selection. 
• Dental, Vision, Short-Term and Long-Term Disability
• Life Insurance: The company covers the cost of Basic Life / AD&D 1 x Salary, option to purchase additional through New York Life
• HSA Eligible Health Plans, Company Contributions! 
• 401(k) retirement plan (non-matching)
• 14 days Accruing PTO 
• Benefits start the day you start
• 6 Accrued Sick Days
• Eight (8) paid holidays, 2 Floating Holidays

We’ll consider applications on an ongoing basis.