Store Manager

• Drive recruitment, onboarding, and retention efforts, ensuring a seamless transition for new hires and fostering a cohesive, inclusive team environment
• Cultivate a positive, collaborative atmosphere that promotes engagement, teamwork, and productivity, while consistently upholding the company’s values
• Drive team growth and development by providing training, coaching and ongoing feedback in essential areas such as product knowledge, selling techniques and delivering exceptional customer experiences
• Strategically implement the brand’s vision and objectives, effectively communicating all key-performance-indicator (KPI) metrics, expectations, directives and store initiatives to the team
• Coordinate and lead individual one-on-one meetings with store team members to provide guidance, support and a platform for open communication
• Efficiently coordinate team schedules to meet the needs of the business, ensuring optimal staffing levels for peak hours, store events and marketing initiatives
• Conduct annual performance reviews, offering constructive feedback and recognizing achievements, while also identifying areas for growth and development

• Inspire and guide the team with a positive and motivational approach to achieve individual KPI results, surpass store sales targets, and foster a culture of exceptional performance and success
• Continuously assess weekly, monthly and quarterly revenue goals and KPIs, devising strategic approaches to elevate sales performance
• Collaborate closely with HQ Operations and Merchandising teams to curate a well-rounded product assortment with the right depth and variety, tailored to meet market demands and maximize sales and profitability
• Review the store's P&L on a monthly basis, managing expenditures regularly while seeking opportunities to minimize costs without compromising brand standards and expectations
• Proactively mitigate risks by identifying and resolving gaps or roadblocks to profitability, while protecting store assets through internal and external theft prevention, inventory accuracy, and shrink control

• Exhibit a leadership presence on the sales floor, setting a standard for customer service excellence and ensuring that all team members exemplify the company’s values while maintaining a customer-centric approach
• Effectively oversee store clienteling with a proactive mindset, ensuring the delivery of high-touch, consistent customer service through the use of clienteling tools, resulting in brand loyalty and repeat customers
• Strategically plan and execute in-store events in partnership with HQ Marketing and Area Manager, hosting (3) events per quarter to drive new and repeat customers, foster community engagement, and create memorable experiences that deepen customer loyalty and achieve KPIs and business goals
• Act as the primary resource for both staff and customers, addressing high-level inquiries, resolving service challenges promptly, and ensuring overall customer satisfaction
• Proactively gather and relay customer feedback to HQ, using insights to improve brand perception, refine product offerings, and elevate service quality
• Leverage services like permanent jewelry to create custom, personalized experiences for customers, while training the team to consistently deliver these unique, high-expectation experiences

• In partnership with HQ Operations, oversee the operational and inventory standards of both the sales floor and back of house. Ensure the integrity of inventory is maintained, providing strategic insights and feedback to address operational gaps and areas for improvement 
• Uphold retail inventory counts in accordance with the cadence provided by HQ Operations. Analyze inventory results to identify opportunities for minimizing shrink and optimizing inventory control 
• Oversee the seamless execution of customer transactions in an omni-channel environment, ensuring the store team processes sales, returns, exchanges, and warranties with precision and efficiency to enhance the customer experience 
• Ensure that all front and back of house procedures adhere to company policies and protocols. Lead by example, demonstrating proper procedures and providing coaching to the team to maintain high operational standards 
• Implement and uphold visual standards and guidelines, meticulously ensuring the accuracy of display pricing and promotions, while closely monitoring inventory performance metrics 
• Actively identify and implement opportunities to streamline processes and improve procedures, ensuring operational efficiency and adaptability in emerging locations

What you’ll bring

• Minimum of 4-5 years of progressive experience in a retail management role, preferably as a Store Manager or Assistant Store Manager 
• Experience leading a team of store employees
• Proven track record of successfully opening and managing a new retail store or location
• Strong leadership skills with the ability to motivate and inspire a team
• Strong training and development skills
• Exceptional customer service skills and a commitment to providing an outstanding shopping experience
• Excellent communication and interpersonal skills
• Passion for jewelry and a keen eye for fashion trends
• Strong business acumen with the ability to analyze data and make informed decisions
• Proficient in inventory management and visual merchandising techniques
• Ability to work flexible hours, including weekends and holidays, as needed

What you’ll love about us / Benefits

We provide a comprehensive benefits package that includes medical. dental, vision, a generous PTO policy and Brand Perks (employee discounts; Welcome gift card).

If you are a motivated and experienced retail professional with a strong background in store management, we encourage you to apply and be a part of our exciting journey.

Compensation: 
As required by the New York State salary transparency law, the expected base salary for this position ranges from $85,000-$90,000. Various factors are considered when extending offers, such as relevant skills, training, experience, and our organizational structure. 

EEOC:
Ana Luisa is an equal-opportunity employer and values diversity at the company. We are committed to equal employment opportunities and welcome all candidates regardless of race, religion, color, national origin, gender, gender identity or expression, sexual orientation, age, genetics, marital status, veteran status, or disability status or any other characteristic protected by law.