Business Operations Manager

We are seeking a highly motivated and organized Business Operations Manager to lead and execute operational projects as part of the Global Product & Technology organization (GPTO) Business Operations team. This role will partner with Product and Engineering leaders to facilitate and improve key GPTO processes (e.g. Product Intake and Prioritization, Roadmap management and Product Development Process). We are looking for a technology enthusiast with product operations, project management and advanced communication skills, someone who can influence without authority and navigate ambiguity to drive cross-functional change. The ideal candidate is detail-oriented, data driven, a natural problem solver that thrives when working in a dynamic and fast paced environment.

Product Operations:

• Improve Product Development processes, tools/ AI and reporting best practices

• Lead quarterly product intake, prioritization and roadmap planning process with GPTO and Go to market key stakeholders

• Enhance existing roadmap reporting, improve automated reporting from a system of record (e.g. JIRA Align)

Project Management:

• Plan, execute, and oversee operational projects, ensuring alignment with organizational goals.

• Develop and manage project timelines, budgets, and deliverables, tracking progress against key milestones.

• Identify risks and implement mitigation strategies to ensure project success.

Change Management:

• Develop and execute change management strategies to support the adoption of new processes, systems, and tools.

• Assess the impact of operational changes and partner with key stakeholder groups such as Product, Engineering, Product Marketing, Professional Services and Go To market operations to addressing challenges proactively.

• Create and deliver operationalization plans that incorporate comms, enablement material, training and executive level reporting to drive cross org awareness and adoption of new processes, systems and Tooling/AI.

Process Improvement:

• Lead process improvement workshops and mapping of end to end processes to identify key pain points

• Analyze existing workflows and identify opportunities to enhance efficiency and scalability.

• Collaborate with cross-functional teams to implement process improvements and ensure adoption.

• Build and operationalize new frameworks, reporting and dashboards to drive continuous improvement 

Stakeholder Engagement:

• Develop and present key information to senior leaders to drive alignment and secure buy in for change intiatives

• Build trust and relationshiops with key stakeholders in product, and technology teams to align on priorities and deliver strategic goals.

• Buid and maintain key documentation using traditional tools such as PowerPoint, Confluence and Excel and propose productivity improvement using AI tools

Data-Driven Decision-Making:

• Use data and metrics to assess process performance and drive improvements

• Prioritise pain points and calculate ROI for improvement opportunities

• Extensive experience in Product Management, Product Ops or Business Operations within a Product or Technology organization

• Proficiency in project management tools and change management frameworks

• Excellent problem-solving skills with the ability to navigate ambiguity and manage competing priorities.

• Exceptional interpersonal and communication skills, with a track record of influencing stakeholders and leading cross-functional teams.

• Strong attention to detail and a results-driven mindset.

• Strong knowledge of project and change management methodologies (certifications in PMP, Agile, or PROSCI is preferred).

• Experience working in a technology or SaaS environment

• Familiarity with Lean or Lean Six Sigma fundamentals

• Experience managing large-scale organizational changes.

We believe attracting and retaining the best talent and fostering an inclusive culture strengthens our business. DEIB improves our workforce, enhances trust with our partners and customers, and drives business success. Build your career in a place where diversity, equity, inclusion and belonging aren’t just words on paper – this is what drives our innovation, it’s how we connect, and it contributes to what makes us a market leader. We believe in a hiring and working environment where all people are respected and valued, regardless of gender identity or expression, sexual orientation, religion, ethnicity, age, neurodiversity, disability status, citizenship, or any other aspect which makes people unique. We hire you for who you are, and we want you to bring your authentic self to work every day! 

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, perform essential job functions, and receive equitable benefits and all privileges of employment. Please contact us to request accommodation.  

It has come to our attention that fraudulent and fictitious job opportunities are being circulated on the Internet. Prospective candidates are being contacted by certain individuals, mainly through telephone calls, emails and correspondence, claiming they are representatives of Anaplan. The main purpose of these correspondences and announcements is to obtain privileged information from individuals.  

Anaplan does not:  

• Extend offers to candidates without an extensive interview process with a member of our recruitment team and a hiring manager via video or in person.   
• Send job offers via email. All offers are first extended verbally by a member of our internal recruitment team whenever possible and then followed up via written communication.  

All emails from Anaplan would come from an @anaplan.com email address. Should you have any doubts about the authenticity of an email, letter or telephone communication purportedly from, for, or on behalf of Anaplan, please send an email to people@anaplan.com before taking any further action in relation to the correspondence.