Tax Operations Manager, Product and Technical Support

Anrok is the leading tax automation platform enabling businesses to expand globally without compliance complexity.

As the digital economy has grown 6x over the last decade, software businesses have gone from not worrying about sales tax to needing to monitor exposure, calculate rates, and file returns across 20+ US states and many countries worldwide. This creates a critical bottleneck for companies that should be able to transact with customers everywhere.

Anrok eliminates this complexity by connecting with billing and payment systems to automate tax monitoring, calculations, and filing end-to-end. Our unified platform handles the ever-changing maze of tax laws at municipal, state, and federal levels—so companies can focus on growth, not compliance.

Our customers include:

• 40% of Forbes Top 50 AI companies

• 20% of Forbes Top 100 Cloud companies

• Top companies like Notion, Anthropic, and Cursor

We're making compliant digital commerce a reality for companies big and small, backed by over $100M from leading investors including Spark Capital, Sequoia, Index, and Khosla Ventures.

• Manage and grow a team of both Tier 1 and Tier 2 Product and Technical Support responsible for working directly with customers via email

• Own the Support product, which includes our help center, internal knowledge base, chat bot, and function and engage with customers and state and local jurisdictions as needed

• Work closely with the Technical Solutions team to expand the resolution rate of Technical Support

• Partner with Tax Operations teams (Filing, Registrations, and International) to increase Tier 1 Support ownership

• Lead cross-functional initiatives to improve in-product Customer Support

• You are customer-focused and have an extensive background of pushing for features and processes that are customer first

• You have a strong analytical background with at least 4 years of experience in managing Technical Customer Support teams

• You use data to make informed decisions and present findings to your team and the broader organization

• You have experience working with Product and Engineering teams to improve the product and internal tools

• You enjoy engaging with customers and stakeholders and take a proactive position when solving challenging problems

• You’re curious and motivated to learn new tools — you've experimented with AI in your work or on your own, you're excited about what's possible, and you've built something with it (an application, a workflow, a creative solution to a real problem) that you can walk us through.

• Nice-to-have: you have experience building on Zendesk