Program Manager

India·Gurugrammid

OperationsProject Manager

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Quick Summary

Requirements Summary

Fixed Scope Projects (FSP) Dedicated Team Model (DTM) Talent on Demand (TOD) Ensure minimal latency between requirement → CV → onboarding 2.

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OperationsProject Manager

About the Role

~1 min read

We are looking for a Program Manager – Talent & Delivery Strategy who will act as the central nerve system of our services business, aligning sales demand, delivery pipelines, and talent supply.

This role goes beyond traditional program management — you will own end-to-end workforce strategy, ensuring the right talent is deployed at the right time to maximize utilization, revenue, and delivery excellence.

You will work closely with Sales, Delivery Leaders (FSP / DTM / TOD), and Talent teams to drive demand-supply optimization at scale.

Responsibilities

~1 min read

Own end-to-end mapping of incoming client requirements (from Sales & existing accounts) with available talent
Drive fast and optimal allocationof resources across:
- Fixed Scope Projects (FSP)
- Dedicated Team Model (DTM)
- Talent on Demand (TOD)
Ensure minimal latency between requirement → CV → onboarding

Build and manage short-term and long-term hiring forecasts
Translate sales pipeline + active deals into hiring demand
Identify skill gaps early and trigger proactive hiring or upskilling
Maintain a live view of capacity vs demand

Own the quality and readiness of bench resources
Continuously evaluate:
- Skill relevance
- Deployment readiness
- Performance signals (IC feedback, rejections, etc.)
Ensure bench resources are actively upskilled and project-ready

Ensure smooth and fast onboarding of resources to projects
Optimize offboarding and redeployment cycles to minimize idle time
Drive standardization of onboarding processes across verticals

Track and improve:
- Utilization % across teams
- Bench size & aging
- Revenue leakage due to unallocated capacity
Partner with leadership to maximize billable utilization

Act as a bridge between:
- Sales (new demand)
- Account Managers (existing clients)
- Delivery Heads (execution)
- Talent / Hiring teams
Bring visibility and structure across all moving parts

Build dashboards and reports for:
- Open vs fulfilled requirements
- Talent availability by skill
- IC funnel (scheduled / cleared / rejected)
- Hiring pipeline vs demand
Drive data-backed decision making for leadership

🔼 Overall Utilization %
🔽 Bench size & bench aging
⏱ Time to fulfill requirements
🔼 CV-to-selection ratio
🔼 Forecasting accuracy (Demand vs Hiring)
🔼 Revenue per resource
🔽 Missed opportunities due to lack of readiness

4–8 years of experience in:
- Program Management / Business Operations / Staffing / Delivery Ops
Strong understanding of:
- IT services / consulting / staffing models
Proven ability to:
- Manage complex cross-functional workflows
- Work with data, dashboards, and forecasting
High ownership mindset with problem-solving orientation
Comfortable working in a fast-paced, high-growth environment