Deal Operations Manager (Contractor)

In this cross-functional role, you will report directly to the Sr. Director, Deal Operations at  Appian. An effective Deal Manager uses a mix of critical thinking, creativity, and excellent communication and relationship building skills.  Success in this position requires you to be a self-starter with proven problem-solving skills.  

• Manage deal constructs, special pricing, operations, approval policies, and troubleshooting of deal issues and sales escalations.
• Support Sales team in negotiation of contract structure and pricing in compliance with Appian's internal policies while maximizing value to the customer and Appian.
• Facilitate alignment and communication between Appian’s Sales Teams, and internal stakeholders, including Finance, Legal, Engineering, and Product teams, and external customers/partners to promptly resolve business/issues and foster productive interactions.
• Cultivate best practices through analyses, projects and reporting contributing to the continued growth of Appian’s Sales team and Deal Desk.
• Contribute to and participate in regular training sessions with Sales teams.

• 5-8 years related experience
• Experience in related role (Deal Desk, Pricing, Finance, FP&A, Sales Operations experience preferred)
• Ability to Work on issues where analysis of situation or data requires an understanding of current business trends or organizational objectives. Acts as advisor to employees to meet schedules and/or resolve technical problems. Determines how to use resources to meet schedules and goals.
• Ability to work autonomously on day-to-day tasks
• Experience using CRM and CPQ systems. Working knowledge of contracts and accounting is a plus.  Experience with software contracts and revenue recognition policies is a double plus.
• Negotiation experience and competence.  Ability to work to understand the interests behind positions and get past objections to workable solutions.
• Inclined to take action and work independently, although support is there when you need it. Driven to complete tasks through to impact.
• Ownership mentality. Possess the character to act with integrity for the best interests of the entire organization.
• Comfortable with ambiguity and working in a rapidly evolving environment.
• Detail oriented. Must be organized and able to stay on top of fast-moving information and tasks.
• Process focused by nature. You like order and having things documented for easy reference.
• Bachelor's degree preferred