Business Intelligence Analyst

Key Responsibilities · Serve as the primary coordinator for SCV 1.0 and SCV 2.0 operations, acting as a liaison between suppliers, buyers, MPMs, IT/engineering security teams, and the SCV support group. · Process SCV request by extracting the missing drawings and attaching the same in SCV event. This will be a day-to-day routine task. · Support Supplier onboarding process by analyzing the supplier primary location and proving the right access level. · Triage and track incoming SCV incidents and access requests logged via ServiceNow, ensuring timely routing, resolution, and closure within SLA. · Own and maintain the SCV Continuous Improvement Program (CIP) tracker, monitoring the status of Open, In Progress, and Closed initiatives, and driving items to closure. · Partner with the Ariba, SAP, and Eng Apps Security teams to resolve cross-platform issues (e.g., supplier login failures, missing/unavailable files, non-RFQ access requests). · Analyze recurring incident trends (e.g., missing files, access errors, onboarding delays) and propose process or system improvements to reduce ticket volume. · Prepare and maintain incident and usage reporting (e.g., monthly SCV incident breakdowns) for leadership review. · Document and maintain SCV access-request procedures, work instructions, and FAQs for suppliers, buyers, and internal stakeholders. · Support onboarding of new suppliers and contractors onto SCV, including guidance through the access-request and approval workflow. · Escalate systemic platform issues, security concerns, or design gaps to the appropriate engineering or IT leadership. Functional Knowledge * Demonstrates expanded conceptual knowledge in own discipline and broadens capabilities Business Expertise * Understands key business drivers; uses this understanding to accomplish own work Leadership * No supervisory responsibilities but provides informal guidance to new team members Problem Solving * Solves problems in straightforward situations; analyzes possible solutions using technical experience and judgment and precedents Impact * Impacts quality of own work and the work of others on the team; works within guidelines and policies Interpersonal Skills * Explains complex information to others in straightforward situations Key Skills · Good communication skills · Analytical skills · Cross-functional coordination and stakeholder communication · Process documentation and continuous improvement · Reporting and data tracking (Excel, ServiceNow) · Problem-solving and escalation management ## Qualifications ### Education: Bachelor's Degree ### Skills ### Certifications: ### Languages: ### Years of Experience: 2 - 4 Years ### Work Experience: ## Additional Information ### ### Shift: Swing (India) ### ### Travel: Yes, 10% of the Time ### ### Relocation Eligible: Yes ### Referral Payment Plan: Employee Referral (Standard) Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.