Order Management I - (B1)

Performs routine assignments in the entry level to a professional job progression. Typically has knowledge of and exposure to fundamental theories, principles and concepts. Develops competence by performing structured work assignments. Uses existing procedures to solve routine or standard problems. Receives instruction, guidance and direction from others. Key ResponsibilitiesJob Summary: Responsible for answering queries and resolving customer issues through inbound calls and emails within a given TAT Broad Responsibilities/ Major Deliverables: • Attend to calls and emails from customers. Resolve customer queries/issues on call. • Raise the required orders in SAP based on the set guidelines. • Provide accurate and qualitative information to customers on every call and email. • Promote teamwork and project success. • Ability to understand what makes the customer tick. • Implement all feedback given by supervisors. • Clarify updates with supervisors to obtain full understanding of the information requested. • Participate in periodic conference calls with North American clients during performance reviews. • Familiarize & Adhere to AMAT information security & quality policies and standards. • Protecting the confidentiality and integrity of information (client/business related) used in course of work at all times. • Awareness of access rights to information & information systems. • Reporting information security incidents immediately. ## Qualifications ### Education: Non-Degree Program (inactive) ### Skills ### Certifications: ### Languages: ### Years of Experience: Up to 1 Year ### Work Experience: ## Additional Information ### ### Shift: Swing (India) ### ### Travel: Yes, 10% of the Time ### ### Relocation Eligible: No ### Referral Payment Plan: Employee Referral (Standard) Applied Materials is an Equal Opportunity Employer committed to diversity in the workplace. All qualified applicants will receive consideration for employment without regard to race, color, national origin, citizenship, ancestry, religion, creed, sex, sexual orientation, gender identity, age, disability, veteran or military status, or any other basis prohibited by law.