Bilingual Implementation Manager

• Leadership Magnet. Someone your leader can trust and your peers will follow. Someone who can help set the team's direction and lead them to the successful execution of the vision you share with your leader.
• Proactive Planner. Always a few steps ahead. Anticipates needs and comes prepared.
• Trusted Advisor. You live by integrity and deliver on promises... every time.
• Collaborative Spirit. You achieve more with others and value an inclusive culture where you can be you.
• Innovative Thinker. You never settle for the status quo, with a mind always focused on continuous improvement.

WHAT YOU'LL DO: Responsibilities

• Lead daily activities of the Implementation team to ensure that all work is completed according to scheduled deadlines with attention to quality standards, priorities and overall business metrics.
• Ensure team supports and models cultural behaviors including ownership, client advocacy, teamwork, and business acumen to achieve performance metrics.
• Develop and drive implementation strategies by leveraging data, analytics, and client experience information focused on the achievement of client desired outcomes.
• Responsible for performance measures such as forecast, proactive risk assessment, backlog, no-starts, quality, weeks- to-start, associate engagement and retention and other metrics. Takes a proactive approach to backlog management to anticipate and mitigate issues and accurately assess, communicate and address trends.
• Strategize with teams and internal partners to develop effective intervention plans to address challenges related to client health, including direct involvement in activities necessary to stabilize and save at-risk client business.
• Demonstrate a strong ability to communicate with Client executives, including strong executive presence, de-escalation, and relationship management.
• Participate in financial forecast exercises related to their Book of Business, including input to managing loss forecast.
• Effectively manage escalated issues and clients and provide direction.
• Demonstrate enhanced understanding and implementation of Business Unit's strategic goals.
• Oversee the use of standard process workflows by team.
• Function as a consultant and business partner to other groups within ADP.
• Train and mentor team members and identify development needs across the team, working with Director to coordinate additional training as needed.
• Track various productivity and performance standards to ensure that established levels are achieved, especially during critical activity periods.
• Serve as an acting backup to the Senior Director, providing leadership, guidance and direction to team members in the absence of the Director.
• Manage escalated issues and provide direction.
• Collaborate with peers to establish best practices.
• Analyze team statistics and prepare reports for the Director.
• Evaluate associates on performance and complete annual performance appraisals. Work in collaboration with associates to establish Individual Development Plans. Develop and administer corrective action and performance improvement plans. Hire/Fire authority in conjunction with Human Resources.
• May have budgetary responsibility.
• May have oversight of Workforce Management to include scheduling and succession planning.
• Participate in task forces, strategic initiatives, stretch assignments and collaboration opportunities with other Business Units.

EXPERIENCE YOU'LL NEED: Required Qualifications

• At least 2-5 years of experience in client service or implementation.
• At least 1-3 years of people leadership experience.
• Ability to read, write and speak Spanish fluently
• A college degree is great but not required. What's more important is having the skills to do the job. If you don't have a college degree, other acceptable experiences could include:

• Experience noted above, OR
• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you have developed and are excited to provide an environment where you can continue to make a meaningful impact.