Customer Service Representative

AquaStar Pool Products, Inc., a leading U.S. manufacturer of high-quality pool and spa products dedicated to innovation, safety, and reliability, is seeking an experienced Customer Service Representative. The Customer Service Representative (CSR) serves as a key point of contact for customers, providing high-quality support throughout the order lifecycle. This role is responsible for accurate sales order entry and management, responding to customer inquiries related to products and order status, and resolving order-related issues in a timely and professional manner. The ideal candidate demonstrates exceptional attention to detail, strong communication skills, and experience supporting customers in a manufacturing or pool industry environment.

Key Responsibilities

• Sales Order Management
  • Accurately enter, review, and process customer sales orders in the ERP system in accordance with pricing, terms, and company policies.
  • Coordinate with Sales, Production, and Logistics teams to ensure orders are fulfilled accurately and on schedule.
  • Investigate and resolve order discrepancies, shipping issues, shortages, damages, or billing concerns in a timely manner and in accordance with company policies.
• Customer Support & Inquiries
  • Provide knowledgeable support for customer inquiries related to product information, availability, order status, and delivery timelines.
  • Communicate clearly and professionally with customers via phone, email, and internal systems.

Qualifications / Experience

Required:

• Minimum of 3–5 years of customer service experience in a manufacturing, distribution, or related environment.
• Strong attention to detail with the ability to manage multiple orders and priorities simultaneously.
• Excellent verbal and written communication skills.

• Proficiency with NetSuite or other similar ERP systems and Microsoft Office (Excel, Outlook, Word).

Preferred

• Prior experience in the pool and spa industry or a related technical product environment.

Physical & Work Environment Requirements

• This is a fully onsite role based at AquaStar Pool Products’ headquarters facility in Ventura, CA.
• The position involves extended periods of sitting with regular use of computers and phones.
• Reasonable accommodations will be provided to enable qualified individuals with disabilities to perform the essential functions of the position.

Compensation

This position is hourly and non-exempt under the Fair Labor Standards Act (FLSA) and California labor code. Compensation is based on experience, education, and qualifications.

Expected Pay Range:
$24 – $28/hourly

This range reflects the anticipated base pay for a full-time, non-exempt employee in Ventura County, California. Actual compensation may vary depending on relevant experience.

Additional Information

AquaStar Pool Products, Inc. participates in the U.S. Department of Homeland Security’s E-Verify program to confirm the employment eligibility of all newly hired employees.

Equal Employment Opportunity Statement

AquaStar Pool Products, Inc. is an equal opportunity employer and does not discriminate based on race, color, religion, sex, gender identity or expression, sexual orientation, national origin, ancestry, age, disability, medical condition, genetic information, marital status, military or veteran status, or any other status protected by applicable federal, state, or local laws.