Senior Service & UX Designer

Canada·Edmontonsenior

DesignProduct Designer

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Quick Summary

Key Responsibilities

Lead user research, discovery and human-centred design activities Create journey maps, service blueprints, user flows,

Technical Tools

DesignProduct Designer

ARC Business Solutions Inc. is an established and customer-oriented information technology solution provider with proven abilities to incorporate strategy, creativity and technical aspects into business solutions. ARC operates out of 4 regions in Canada–Edmonton, Calgary, Toronto and Regina and in the US - and services a broad base of private and public sector clients. Service delivery is focused in five main technology solution verticals: Systems Delivery, Enterprise Information Management, Mobile Solutions, Training and Managed Services; with industry expertise in Energy, Utilities, Government, Financial Services and the Public Sector.

ARC Business Solutions Inc. is currently seeking a Senior Service & UX Designer for a 12 month term starting in November. This role can be done remotely.

ROLE: Senior Service & UX Designer

Responsibilities:

Lead user research, discovery and human-centred design activities
Create journey maps, service blueprints, user flows, wireframes and interactive prototypes
Design responsive enterprise web and digital services
Facilitate stakeholder workshops and design-thinking sessions
Develop and evolve enterprise design systems and component libraries
Incorporate WCAG 2.2 AA accessibility into the design lifecycle
Collaborate with Product Managers, Business Analysts, Developers and Architects within Agile teams
Support design handoff, implementation and design QA

Qualifications

10+ years of UX/UI and Service Design experience
5+ years supporting digital transformation in government, public sector, Crown corporations or similar complex environments
Strong Human-Centred Design and Design Thinking experience
Proven user research and workshop facilitation skills
Experience with enterprise design systems and accessibility
Strong experience with Figma and tools such as Miro, FigJam, Jira or Confluence
Relevant post-secondary education
Experience designing citizen-facing, partner-facing or complex enterprise digital services will be a strong asset.

We thank all applicants for their interest; however only candidates considered for interviews will be contacted. We will be conducting interviews immediately. TO BE CONSIDERED - Please forward your resume clearly displaying reference number JK:UX in the subject line to hr@arcbus.com. For more information on ARC, please visit our website at www.arcbus.com.