Demand Manager - H&C

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Logistics & Supply ChainDemand Manager

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Quick Summary

Key Responsibilities

Manage the delivery demands / requests from projects and one-off initiatives as the intake process for compute services, assessing requests for scope, complexity, cost,

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Logistics & Supply ChainDemand Manager

The Demand Manager – Compute Services leads the intake, evaluation, and delivery of compute service requests across ADM’s global IT landscape. This role is responsible for assessing feasibility, defining scope, estimating cost and schedule, and driving execution of one-off and project delivery requests through approved Statements of Work (SOWs). The manager partners closely with technical delivery teams, requestors, and FinOps to align commitments with business priorities, budget constraints, and performance goals. This role combines delivery management with financial accountability to drive measurable business value across IT Infrastructure & Operations. This position also contributes to strengthening demand governance and building a sustainable, transparent delivery framework.
Your Responsibilities:

Manage the delivery demands / requests from projects and one-off initiatives as the intake process for compute services, assessing requests for scope, complexity, cost, and delivery constraints
Assess requests and develop SOWs that include commitments for scope, deliverables, costs, and schedules in collaboration with technical and business stakeholders
Oversee the successful implementation and fulfillment of SOW commitments maintaining transparency on milestones, costs, and service quality metrics
Collaborate with the FinOps team to implement targeted outcomes, validate realized savings, and report measurable efficiency improvements
Establish standardized processes for governance and assessment of requests to enhance predictability, prioritization, and operational accountability across regions
Coordinate cross-functionally with architects, engineers, and project managers to align delivery schedules with resource capacity and strategic technology plans
Communicate demand status, risks, and delivery performance through leadership dashboards, scorecards, and concise executive-level presentations
Partner with Finance and Procurement on cost modeling, chargeback validation, and vendor engagement to drive efficient and compliant service delivery
Analyze demand and delivery trends to identify performance drivers, root causes, and improvement areas across global Compute Services operations
Promote a culture of data-driven decision-making, fiscal accountability, and continuous improvement within the compute services organization
Provide mentorship and knowledge sharing to strengthen ADM’s global demand management practices and operational performance discipline

Your Profile:

Bachelor’s degree in Business, Information Technology, or a related quantitative field
10+ years of experience in IT services, demand planning, or financial operations
Proven ability to develop and manage detailed Statements of Work (SOWs)
Collaborative approach working with architecture, engineering, and operations teams
Skilled in creating reports and dashboards tracking demand trends and delivery metrics
Strong stakeholder engagement and cross-functional communication capabilities
Working knowledge of compute services and infrastructure services across hybrid environments
Analytical mindset with expertise in interpreting data and driving actionable insights
Experience partnering with FinOps to align delivery execution with cost objectives
Exceptional written and verbal communication skills with business acumen
Bachelor’s degree in Business, Information Technology, or a related quantitative field
10+ years of experience in IT services, demand planning, or financial operations
Proven ability to develop and manage detailed Statements of Work (SOWs)
Collaborative approach working with architecture, engineering, and operations teams
Skilled in creating reports and dashboards tracking demand trends and delivery metrics
Strong stakeholder engagement and cross-functional communication capabilities
Working knowledge of compute services and infrastructure services across hybrid environments
Analytical mindset with expertise in interpreting data and driving actionable insights
Experience partnering with FinOps to align delivery execution with cost objectives
Exceptional written and verbal communication skills with business acumen