Medical Assistant (Certified)

CURRENT EMPLOYEES: Please apply via the internal career site by logging into your Workday Account (https://www.myworkday.com/archildrens/)and search the "Find Jobs" report.

The Registered/Certified Medical Assistant (CMA) provides advanced clinical and administrative support within Arkansas Children’s primary and specialty ambulatory clinics. Working under the direct supervision and delegation of a licensed provider, the CMA partners with providers, nurses, and the interdisciplinary care team to deliver safe, high-quality pediatric care. This role performs a broader scope of delegated clinical functions and supports quality, safety, and operational excellence across the clinic environment.

1. Provides comprehensive pediatric clinical support, including patient intake, vital signs, growth assessment, and accurate EHR documentation.

2. Administers medications and immunizations (including vaccines) under provider order and within delegated scope of practice, following medication safety standards, pediatric protocols, and documentation requirements.

3. Performs phlebotomy and specimen collection (venous and capillary) as delegated and in accordance with laboratory, safety, and competency standards.

4. Conducts point-of-care testing and clinic-based diagnostics as delegated, documenting and communicating results per workflow.

5. Recognizes changes in patient condition and promptly notifies the licensed provider, supporting emergency response and patient safety protocols.

6. Maintains accurate and complete documentation in Epic, including clinical procedures, patient education, order workflows, secure messaging, result note workflows, and downtime processes.

7. Contributes to quality improvement and population health initiatives, including Vaccines for Children (VFC), Patient-Centered Medical Home (PCMH), and other performance programs.

8. Provides patient and family education as directed, using effective communication strategies to promote understanding, engagement, and family-centered care.

9. Supports clinic flow, infection prevention standards, and operational efficiency.

10. Performs additional duties as assigned to support safe, efficient, and high-quality patient care delivery.