Property Manager, Virginia

The Property Manager reports to the Senior Regional Property Manager and is responsible for managing an assigned industrial real estate portfolio. The Property Manager’s objective is to directly manage a property portfolio and to maximize property performance through efficient operational strategies, to maintain high levels of tenant satisfaction, and to meet the overall financial goals of the company. 

Responsibilities of this position include establishing and monitoring budgets, providing a high-level of customer service to tenants, managing vendor partners, supporting the asset management team, and working closely with the other departments within the firm to maximize results. 

Tenant Services:

• Executes a high level of customer service to tenants within the portfolio through a sense of urgency with responding to tenant requests, and actively meeting and engaging with tenants on a regular basis.

• Ensures that the move-in/move-out process within their assigned portfolio is being executed timely and efficiently.

• Actively engages with tenants to maintain low levels of accounts receivables through regular contact, processing of collection notices, and tenant account management.

Property Performance:

• Executes a high level of support to local asset management teams to minimize downtime of vacant units and to maximize tenant retention.

• Actively manages service contracts to leverage scale, to minimize costs, and to consolidate vendors partners across the portfolio.

• Tours properties within the assigned portfolio on a regular basis to ensure properties are being maintained to ARES property standards, liabilities are being minimized, and capital projects and other property level projects are being completed in accordance with budget and timing.

• Completes the annual budget and 10-year capital planning process for the assigned portfolio, in accordance with internal timing expectations, to ensure accurate property- level operating and capital expenses and a complete 10-year capital plan.

• Actively manages financial performance through expense approvals, strategic property-level spending, monthly financial reporting, property level variance reporting, and expense accrual submittals.

• Ensures that the onboarding and offboarding of properties through acquisitions/dispositions is coordinated efficiently with the transaction's teams.

• Supports company-wide ESG goals by collecting and tracking utility consumption, submitting utility data to regulatory agencies as required, and coordinating with tenant and vendor partners to implement sustainability initiatives.

Assumes additional responsibilities and performs special projects as needed or directed.

• 3-5 years of property management experience handling customer service and administrative issues related to real estate management.

• Experience supervising, directing, and managing vendor partners.

• Experience managing and property level financial planning and reporting.

• Experience managing maintenance capital projects.

• Proficiency in standard real estate related software programs

• Ability to communicate effectively with tenants, vendor partners and internal teams.

• Ability to interpret property -level and corporate documents such as tenant leases, building plans and related specifications, operating and maintenance instructions, and policy manuals.

• BA or BS in Finance, Real Estate, Business Management; CPM/RPA designation preferred.

• Nature of work requires an ability to effectively communicate and exchange information, collect, compile and prepare work documents operating standard business office equipment.