Property Maintenance Manager

Join a dynamic and customer-focused team dedicated to creating exceptional living experiences for our residents. The Property Maintenance Manager plays a key leadership role in overseeing the maintenance and readiness of our multifamily communities, ensuring homes, common areas, and property assets are maintained to the highest standards. Through effective team leadership, efficient systems, and strong vendor partnerships, this role drives quality, responsiveness, and timely completion of maintenance and unit turn activities. The Property Maintenance Manager works closely with leasing and operations teams to ensure apartments are move-in ready, residents receive outstanding service, and every home reflects the professionalism and excellence of our company.

ABOUT YOU

• Exceptional leadership, time management and organizational skills.
• Strong problem-solving and decision-making abilities.
• Strong knowledge of apartment maintenance operations, unit turn processes, building systems, and preventative maintenance programs.
• Ability to lead, coach, and develop team members while holding them accountable to performance expectations.
• Strong communication and interpersonal skills to effectively work with residents, trade partners, vendors and internal team members.
• Self-motivated, proactive, and capable of managing multiple priorities simultaneously.
• Positive attitude and professional demeanor.
• Committed to continuous improvement and professional growth.
• Represent Choice Management in a positive and professional manner in and outside of company.

HOW YOU’LL MAKE AN IMPACT

• Lead and manage the maintenance team to ensure timely completion of work orders, high-quality unit turns, and exceptional service for residents.
• Establish and maintain systems, processes, and standards that drive efficiency, responsiveness, and accountability.
• Oversee maintenance requests, preventative maintenance schedules, and unit turn timelines to ensure apartments are move-in ready and resident needs are addressed promptly.
• Recruit, train, coach, and develop maintenance team members to maximize performance and growth.
• Conduct routine inspections of vacant units, common areas, and completed maintenance work to ensure company quality standards are met and properties remain well-maintained.
• Hold team members and trade partners accountable for workmanship, timelines, communication and customer service.
• Monitor occupancy readiness and work closely with the leasing team to prioritize upcoming move-ins.
• Identify opportunities for process improvements and implement solutions that increase efficiency and customer satisfaction.
• Maintain inventory of maintenance supplies, equipment, and tools while controlling departmental expenses.
• Ensure compliance with company policies, safety standards, and applicable housing regulations.
• Monitor departmental performance metrics and provide regular updates to leadership.
• Manage departmental budgets, resources, equipment, and vendor relationships.
• Achieve company goals for work-order completion times, resident satisfaction, preventative maintenance completion, and unit turn schedules.
• Address escalated resident concerns and ensure maintenance issues are resolved professionally, efficiently, and with a high level of customer service.
• Foster a culture of excellence, ownership, and continuous improvement within the maintenance team. 
• Communicate regularly with leadership regarding departmental performance, staffing needs, operational challenges, and opportunities for improvement.

REPORTING RELATIONSHIP

The Maintenance Manager reports to the Property Manager.

JOB HOURS

• 40-45 hours per week (7:45am – 5pm, M-F).
• Lunch meetings are occasionally required.
• After hours and weekends may be necessary on occasion for trips, events, or to meet deadlines.
• Travel is occasionally required.

MORE THAN A JOB

• Access to professional and personal training, lunch and learns, leadership workshops and other development opportunities.
• Opportunities provided to serve within the community.
• Counseling services, solo retreats.
• Vision trips.
• Quarterly staff meetings and all-staff events.
• $500 company match to non-profit.
• A supportive team environment that values collaboration and growth.

BENEFITS

• Comprehensive Employee Benefit Package with employee health and dental paid by employer
• Competitive compensation with potential for bonuses.
• Opportunities to advance within a growing company.
• 401k Retirement Plan with 4% Company Match
• Paid Time Off Policy