Sales Operations Manager - US

ArmorCode helps enterprises manage security risk and governance across today’s heterogeneous technology environments. The ArmorCode Agentic AI Platform gives security teams a system of action, moving from fragmented signals to owned, policy-driven, auditable decisions. Its unified exposure management capabilities deliver visibility, insight and control across four solutions: Application Security Posture Management, Vulnerability Management, Software Supply Chain Security and AI Exposure Management.

Processing over 300 billion findings a year across hundreds of native integrations, ArmorCode unifies, prioritizes and drives remediation across applications, cloud, code, infrastructure and AI. Powered by Anya, the industry’s first agentic AI framework for enterprise security, ArmorCode is trusted by global enterprises to reduce exposure and adopt AI and modern software practices with confidence, without replacing existing tools or forcing vendor consolidation.

ArmorCoders believe in 5 core values: Hungry. Humble. Hardworking. Honest. Human. Our organization is powered by exceptional professionals who bring fresh ideas and passion to their roles, believing that nothing is beyond reach when our "5H" principles are applied. In their work and professional relationships, ArmorCoders commit to excellence and experiences that leave an impression.

Our Sales Operations team plays an important role in ensuring the smooth and efficient execution of ArmorCode’s sales engine. In this role, you will serve as the operational backbone of the Sales organization, responsible for maintaining Salesforce data quality, dashboards, analytics, and user governance, while supporting effective deal and pipeline management. You will also own the end-to-end Deal Desk process, ensuring contracts, DocuSign execution, and invoicing are managed accurately and efficiently. In addition, you will work closely with the Channel team as their day-to-day operations partner, supporting channel operations and enablement to help drive effective partner execution.

• User management, profiles, roles, page layouts, and permission management.
• Forecast hierarchy maintenance, quota record administration, pipeline stage governance, territory mapping governance.
• SFDC reports and dashboards for sales, channel, and leadership - to assist in decision making and effective Sales governance.
• Day-to-day SFDC triage and admin support for Sales Reps and Leaders
• QA SFDC data quality and HubSpot sync health independently. 

• Maintain rolling coverage model, flag gaps by segment
• Quarterly forecast dashboard.
• Ad-hoc data requests from VP WW Sales, CFO, and RevOps Leader
• Monthly marketing funnel data pull (MQL→CW): provide data to Growth Marketing Leader for interpretation
• Weekly channel pipeline roll-up from PRM/SFDC for forecast call

• Closed Won processing.
• Order form and contract review
• MNDA / NDA routing, POV agreement coordination with Legal:: compare vs. ArmorCode template; flag outliers; route to CFO / Legal
• MSA / DPA / Security Questionnaire workflow owner: gather inputs from Legal, Engineering (DPA/security), and Leadership
• Vendor / supplier form completion. 
• Coordinate with Finance and AWS Channel for post close invoicing process

• Full PRM admin: user management, portal configuration, deal registration rules, partner tier setup, portal access provisioning
• Deal registration processing. Weekly sync with Channel Team: deal reg status, pipeline health, VAR conflicts
• VAR onboarding: set up new VARs in PRM, manage onboarding
• Partner enablement asset management: datasheets, pricing, playbooks
• Monthly channel revenue dashboard: partner-sourced ARR, deal reg conversion, VAR performance
• Crossbeam administration: manage partner overlap tool; onboard new partners; coach Channel Team

• Renewal document coordination: work with AE/CSM for ensuring timely renewals

• Work closely with Finance on commission payout data and calculations

1. Deal Desk Cycle Time (Closed-Won → fully processed: contract review, NDA/MSA routing, invoicing)
2. Salesforce Data Quality & Dashboard Accuracy (data hygiene, reporting SLA, forecast dashboard freshness)
3. Channel/PRM Operational Efficiency (deal registration turnaround, conflict resolution SLA, VAR onboarding time)
4. Pipeline & Forecast Reliability (coverage gap detection, forecast accuracy vs. actuals, ad-hoc request SLA)
5. Renewal & Commission Data Accuracy (on-time renewal doc readiness, zero commission payout errors)

1. Graduate/ Post graduate with 4–5 years in Sales Ops, Deal Desk at an Enterprise SaaS startup. 
2. Experience in Series B, C stage startup.
3. Ability to work async in a remote first environment with autonomy

1. Proficient admin: flows, validation rules, reports, dashboards, user management, data hygiene
2. Salesforce Admin certification preferred - not required if demonstrable hands-on experience
3. Does not need to be a developer.

1. Hands-on experience with enterprise SaaS contracts: NDA routing, MSA coordination, DocuSign, order form review
2. Coupa, Ariba, and/or AWS Marketplace portal invoicing experience would be good to have

1. Experience at a company with a meaningful channel / partner motion strongly preferred. EPRM tool experience (Channeltivity, Impartner, Alliances, Salesforce PRM) would be a differentiator
2. Understanding of deal registration mechanics, VAR conflict resolution, and partner pipeline reporting valued