Client Success Manager (Core)

Array is a financial innovation platform that helps digital brands, financial institutions, and fintechs get compelling consumer products to market faster. We deliver a suite of credit and identity monitoring tools, privacy protection, and a financial ads marketplace via embeddable widgets or a clean, modern API.  Our private label offerings help drive revenue and increase engagement for our customers while empowering millions of consumers to achieve their financial goals.

As a remote-first company, we’re focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space. A clear mission, a commitment to continuous improvement and a willingness to experiment empower us individually and together deliver the best products for our clients and users.

The Client Success Manager (CSM), Core Accounts, manages a high-volume portfolio of mid-market and core clients at Array. This role is responsible for driving retention, expansion, and consistent client outcomes through disciplined account management and scalable engagement. The CSM operates as a trusted partner to clients while balancing efficiency and impact across a larger book of business, ensuring clients realize measurable value from Array’s products.

CSMs work cross-functionally with Product, Marketing, Sales, and Deployment teams to deliver solutions aligned with client goals and to support long-term growth across the portfolio.

• Manage a high-volume portfolio of core accounts, prioritizing effectively to drive retention, satisfaction, and revenue growth
• Develop a strong understanding of each client’s business objectives and align Array’s solutions to support those goals
• Own the full client lifecycle, including onboarding, deployment, launch, ongoing optimization, renewal, and expansion
• Execute a structured engagement model that balances proactive outreach with scalable communication and support
• Identify and act on growth opportunities, including upsell and cross-sell motions across Array’s product suite
• Resolve or anticipate client issues with a proactive, solutions-oriented approach
• Partner with Product, Marketing, and Deployment teams to deliver consistent and repeatable client outcomes
• Provide structured client feedback to inform product improvements and roadmap prioritization
• Maintain awareness of industry trends, regulatory considerations, and market dynamics relevant to clients
• Maintain a habit of using AI tools to think, build, and ship faster—it’s your default, not an afterthought

• 3+ years of experience in B2B client success, account management, or related roles, managing a portfolio of accounts with responsibility for retention and growth
• Experience owning a book of business in the range of ~$3M–$8M ARR, preferably in a high-volume environment
• Demonstrated ability to manage multiple accounts simultaneously while maintaining consistent client outcomes
• Strong relationship management skills with the ability to build trust across a range of stakeholders
• Experience identifying and executing on expansion opportunities within existing accounts
• Operational discipline with the ability to prioritize, manage time effectively, and follow structured processes
• Clear communication skills, both written and verbal, with the ability to simplify complex topics for clients
• Familiarity with financial services, fintech, or credit-related products is preferred
• Ownership mindset with a focus on accountability and results
• A belief that AI is reshaping work, you instinctively use it to accelerate everything you do