Artemis Connection

We are seeking an experienced strategy consultant to serve as an Engagement Manager for one of our clients, a leading Miami-based cruise line.

The ideal candidate brings deep expertise in both revenue and cost transformation in the hospitality or travel sector. On the revenue side, this includes experience across marketing strategy, marketing spend optimization, sales effectiveness, customer growth, and digital transformation. On the cost side, candidates should have a strong track record in procurement optimization, operating model improvement, and enterprise-wide efficiency initiatives.

This role requires the ability to lead complex workstreams, manage client stakeholders, and drive measurable business impact in a dynamic, fast-paced environment.

Our ideal candidate has successfully led client engagement work at a top consulting firm and is looking to continue that work in the flexible consulting model that Artemis Connection provides. She/He is a strategic thinker, structured communicator, and excellent project manager who can navigate between managing client teams and more junior team members.

The role of the Engagement Manager is to own the entire life cycle of a consulting engagement, leading the day-to-day work, managing teams of 1-6, managing upwards to engage ‘Principals’ or Senior Advisors on the team, and excellent at managing client relationships.

• Identify the client’s most pressing strategic issues, develop hypotheses to prove during client engagement, and communicate (then re-communicate) these issues/hypotheses to both clients and case team members as the case evolves
• Create and maintain a project team work plan to diagnose and resolve the client’s strategic issues, including data-driven analyses, client engagements, and delivery of recommendations
• Ensure all client deliverables are aligned with the client, and executed in a high-quality and timely way

• Manage teams of 1-6, providing regular coaching and input on their workstreams
• Ensuring that team members are assigned to the highest value work, resulting in an on-budget, on-time project
• Lead the day-to-day work of team members (e.g., structuring their analyses, reviewing their deliverables, providing on-the-job coaching)

• Build trustworthy, transparent, and collaborative relationships with senior executives and other key contacts at client organizations
• Facilitate client engagement in case team work, including organising client meetings and workshops, making decisions with clients at key points during case, and transitioning end-of-case recommendations or implementation plan
• Identify opportunities for additional client work, either through follow-on work with existing clients or through potential engagements with new clients

• Minimum 5 years Consulting experience, ideally from a top-tier firm (e.g., McKinsey, BCG, Bain), though in-house strategy/operations experience also considered
• Track record of coaching clients to measurable outcomes required
• Track record of coaching case teams (or sideways managing / informally influencing others) to measurable outcomes also required
• Demonstrated skills in project management required, ideally in a “case team” or “client service” type of environment
• Demonstrated skills in effective communication, including ability to build senior client relationships and effective case team relationships, required
• Commitment to producing high-quality, client-ready work, on tight timelines, required
• Orientation toward being a proactive, curious team member
• Advanced proficiency in PowerPoint and Excel required, in order to coach other team members on these tools
• Bachelor's and/or Master's Degree preferred