Leasing Operations Coordinator

●      Own the prospect's sense of arrival for every scheduled tour — confirming curb appeal, entry sequence, common areas, and unit condition create a consistent first impression across the portfolio.

●      Track unit turn timelines and confirm vacant units, model units, and properties are rent-ready ahead of schedule.

●      Conduct or coordinate walk-throughs of properties, model units, and vacant units to verify presentation standards are met.

●      Flag maintenance, staging, or cleanliness gaps to Property Management and confirm resolution.

●      Maintain a tracking log of unit turn and presentation-readiness status across the portfolio.

●      Follow up directly with the turn vendor when turns are not completed according to turn standards, and track resolution through to completion.

●      Maintain ministaging inventory and identify areas of improvement for amenity furniture across the portfolio.

●      Support unit scans with the Matterport 3D camera as part of unit turn QC sign-off.

●      Support touring prospective renters as needed, including back-up coverage when Leasing Specialist availability is limited.

Expectation: Every property delivers a consistent, high-quality sense of arrival — from curb appeal to unit condition — for every prospect tour.

●      Review property listings, ad copy, photography, and promotional materials for accuracy and adherence to ArtHaus brand standards.

●      Confirm pricing, availability, and unit details in all marketing channels match current Yardi data.

●      Partner with GTM to correct discrepancies before materials go live.

●      Maintain a brand standards checklist and train teams on proper application.

Expectation: All marketing and advertising output is accurate, current, and consistent with ArtHaus brand standards.

●      Coordinate the rollout of centralized leasing initiatives across the portfolio, confirming consistent execution property to property.

●      Organize and support group leasing initiatives, including initial outreach to local employers and business groups.

●      Track initiative milestones and surface execution gaps to the Director of Leasing.

●      Serve as the point of contact between the Director of Leasing and property-level teams during initiative rollout.

Expectation: Centralized leasing initiatives launch on schedule with no property left behind on execution.

●      Build and maintain leasing and marketing performance reports drawn from Yardi and supporting systems.

●      Audit data entry across systems for accuracy and flag discrepancies for correction.

●      Prepare regular reporting packages for the Director of Leasing and leadership.

●      Audit and maintain system accuracy for unit-level attributes (specs, amenities, pricing, and availability) across Yardi and connected platforms.

Expectation: Leadership always has a current, accurate view of leasing and marketing performance.

●      Monitor lead response times, virtual tour activity, and communication quality across the leasing team.

●      Coordinate communication between the Director of Leasing, GTM, and property-level Leasing Specialists to keep expectations aligned.

●      Confirm local and global Leasing Specialists deliver consistent, high-quality service across all properties.

●      Escalate service quality gaps and follow through on resolution.

Expectation: Prospects and residents receive consistent, high-quality service regardless of which Leasing Specialist they reach.

●      Conduct and maintain ongoing research on competing properties, amenities, and pricing trends across the portfolio's submarkets.

●      Summarize competitive positioning and pricing insights for the Director of Leasing.

●      Flag pricing or amenity gaps that could affect lease-up or renewal performance.

Expectation: The Director of Leasing has current competitive intelligence to inform pricing and positioning decisions.

●      Assist with application review and approval, confirming consistency with company screening standards.

●      Partner with the Global Applications Specialist team to resolve application processing questions.

Expectation: Applications are reviewed accurately and without unnecessary delay.

●      Own the rollout and maintenance of the AIGT (AI-Guided Tour) program across the portfolio.

●      Provide project-based support as needed to meet departmental and company goals.

●      Take on ad hoc initiatives from the Director of Leasing as priorities shift.

●      Perform other duties as assigned by supervisor.

Expectation: The Director of Leasing has a reliable partner to execute on emerging priorities.

Each KPI below is measured from a named source report. Standards without a supporting report are stated as Expectations within the role above. Targets marked for confirmation should be finalized with the Director of Leasing.

Unit Turn / Presentation Readiness

100% of units, model units, and properties presentation-ready by target date

Unit Turn / Walk Sheet Tracker

Turn Vendor Follow-Up

100% of missed turn standards followed up with vendor within [X] business days

Turn Vendor Follow-Up Log

Unit-Level Data Accuracy

Zero unit-level attribute errors (specs, amenities, pricing, availability)

Yardi / Listing Audit

Marketing & Ad Accuracy

Zero pricing, availability, or unit-detail discrepancies live

Marketing QC Checklist

Brand Standards Adherence

100% of marketing materials compliant with ArtHaus brand standards

Brand Standards Audit

Centralized Initiative Execution

100% of properties executing centralized initiatives on schedule

Initiative Rollout Tracker

Data Accuracy

95% or higher accurate at audit

Yardi / Reporting Audit

Lead Response Time (Global Team)

100% of leads responded to within company target

Lead Response Report

Virtual Tour Activity

100% of qualified leads offered a virtual tour

Virtual Tour Activity Report

Group Leasing Outreach

Consistent quarterly outreach to local employers/business groups

Group Leasing Outreach Log

Application Review Support

100% of assisted reviews completed within target turnaround

Application Review Tracker

Product Quality / Unit & Property Presentation

Property Managers

Leasing Operations Coordinator

Director of Leasing

GTM

Marketing & Advertising Quality Control

GTM

Leasing Operations Coordinator

Director of Leasing

Property Managers

Centralized Leasing Initiative Execution

Leasing Specialists

Leasing Operations Coordinator

Director of Leasing

GTM

Data Reporting & Accuracy

Leasing Operations Coordinator

Leasing Operations Coordinator

Director of Leasing

IT / Systems

Global Leasing Specialist Service Quality

Leasing Specialists / GTM

Leasing Operations Coordinator

Director of Leasing

Property Managers

Competitive Market Research

Leasing Operations Coordinator

Leasing Operations Coordinator

Director of Leasing

GTM

Application Review Support

Global Applications Specialists

Leasing Operations Coordinator

Director of Leasing

Property Managers

Project-Based Support

Leasing Operations Coordinator

Director of Leasing

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●      Strong organizational and project-management skills across competing deadlines and multiple properties.

●      Comfort coordinating with global or distributed teams and holding service-quality standards.

●      Clear written and verbal communication; ability to translate standards into practical guidance for property-level teams.

●      Based in or willing to work from the Oakland/East Bay area, with ability to travel to properties as needed.

●      Three or more years in multifamily leasing, marketing, or leasing operations.

●      Experience overseeing quality control across property presentation, marketing materials, or brand standards.

●      Working knowledge of Yardi (or comparable property management software) and reporting tools (Excel, Google Workspace).

●      Familiarity with application review and Fair Housing-consistent screening practices. Direct experience supporting a leasing leadership role.

●      Background in centralized or corporate leasing operations across a multi-property portfolio.

●      Experience with group leasing outreach or business/community partnership development.

●      Familiarity with competitive market research and pricing analysis.

●      Yardi experience (any version).

●      Familiarity with application review and Fair Housing-consistent screening practices.

●      Mix of desk-based work (quality control, reporting, coordination) and property site visits for presentation walk-throughs.

●      Time-sensitive cycles around unit turns, marketing launches, and initiative rollouts.

●      Regular coordination with the leasing team.

●      Based in Oakland/East Bay with periodic travel across the portfolio.