Resettlement Navigator

Ascentria Care Alliance has been transforming underserved communities for over 150 years, providing a wide range of services to children, families, and seniors across five states. Recognized as one of the largest human services nonprofits in New England and one of the top 100 women-led businesses in Massachusetts, we envision vibrant communities where all individuals have access to resources to support one another to overcome challenges and seize opportunities. Join us in making a lasting difference!

In addition to being the primary navigator of the resettlement process for their assigned caseload; each Resettlement Navigator will be assigned a specialized scope of service including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling supports.    

• Identifies and Secures appropriate services, benefits and resources to meet needs identified within the assigned scope of service
• Develops and nurtures community relationships with focus on Scope of Service Assigned (including Housing, Mental Health, Elder Care, School Liaison, State Benefits, Early Childhood Development, Physical Health, Intensive Case Management or Employment Counseling)
• Assures that cases assigned for care coordination are meeting timeline benchmarks for all resettlement services within and outside of Ascentria
• Coordinates pre-arrival and arrival activities in preparation for resettlement.  This may include preparing a household and airport pick-up Reports to funders on individual client progress as well as overall program outcomes.
• Maintains client database, client financial records and case files, including case notes, collected data points and documents.

• High School Diploma or equivalent required. Associate’s or Bachelor’s Degree preferred. 
• Minimum of two (2) year of related experience required.
• Valid Driver’s License, positive driving record and proof of automobile insurance is required to transport clients.
• Computer skills required: Word, Excel, databases.
• Restricted funding sources and rapidly changing political and regulatory requirements demand a creative approach to the delivery of services; innovation and creativity required.
• Must be comfortable speaking with groups, working on collaborative teams and advocating for systems change as needed.
• Ability to speak a language our clients speak is preferred ( Swahili, Kinyarwanda and other ).
• Lived experience akin to served population preferred

We prioritize our employees' wellbeing with a comprehensive benefits package, for those who qualify, and a supportive workplace culture where all are encouraged and empowered to drive change, make a difference, and enjoy life outside of work.