Lead Server - Hotel Sorrento

Run daily service operations

• →Ensure server, host, and server assistant opening and closing checklists are completed every day
• →Run food, provide attentive service, and support the team with polishing, cleaning, and restocking as needed
• →Keep menus current and flag any changes to the Restaurant Manager or Director of F&B
• →Communicate guest feedback, operational issues, and supply needs to the appropriate manager

Cover Manager on Duty shifts

• →Act as MOD for up to four shifts per week, based on business needs
• →MOD shifts do not include staff phasing or cutting decisions, schedule changes or approvals, or timecard edits and payroll communications — these remain with management

Deliver consistent, attentive guest service

• →Greet and seat guests, support in-room dining orders, and serve tables directly
• →Check food and beverage quality against our standards before it reaches the guest
• →Resolve guest concerns calmly and professionally, and report anything requiring follow-up to the Restaurant Manager in a timely manner

Train and support the team

• →Model professional behavior, punctuality, and appearance standards
• →Support a respectful, team-oriented environment on the floor
• →Train new servers and server assistants as they onboard
• →Provide ongoing guidance to help the team build product knowledge and refine service to brand standard

• 2–3+ years in a restaurant or hospitality environment, with a strong food service background
• Proven ability to lead and support a team, and to hold a standard without losing the room
• Clear, confident communication with guests and colleagues
• A close eye for detail and consistency
• The composure to think on your feet and resolve issues without disrupting service

Property-based, restaurant and kitchen floor presence, and occasional meetings across departments. Flexibility to work days, evenings, holidays, and weekends around key team milestones, events, or business levels. Ability to sit, stand, walk, and lift up to 25 lbs as needed.

Equal Employment Opportunity: We are an equal opportunity employer and make hiring decisions based on merit, qualifications, and business needs without regard to race, color, religion, sex, national origin, ancestry, age (40+), disability, medical condition, genetic information, sexual orientation, gender identity or expression, marital status, military or veteran status, or any other characteristic protected under federal law.

Reasonable Accommodations: We are committed to providing reasonable accommodations to qualified individuals with disabilities throughout the application and employment process. To request an accommodation, please contact us during the application process.

At-Will Employment: Employment with this company is at-will, meaning either the employee or employer may terminate the employment relationship at any time, with or without cause or notice, to the extent permitted by law.