Store Supervisor_GDS

SALES: 

• Assist store management with training all associates on the TUMI Difference and TUMI Elite Moments. 

• Meet or exceed Sales goal. 

• Convey the importance of the TUMI Customer Experience, through the TUMI Selling Ceremony. 

• Build client relationships through data capture and outreach, with the Proximity clienteling app. 

• Contribute to the attainment of sales goals, and KPI’S 

• Demonstrate excellent customer service through emphasis on great product knowledge, welcome, and positive client interaction. 

• Maintain an outstanding level of productivity, ensure downtime is used for training, coach, follow up and give feedback. 

COMMUNICATION: 

• Report and communicate information concerning personnel, merchandise and operations on a regular basis to the Store Manager. 

• Business aware, ability to communicate store goals, challenges, and solution minded. 

• Contribute to trade feedback, know your client, purchasing trends. 

• Actively participate in staff briefing for the purpose of discussing steps of the sale, policy implementation or changes, merchandise, etc.  

• Report merchandise status, best sellers, slow sellers, deficiencies, buying trends, etc. to the store manager on a regular basis. 

VISUAL MERCHANDISING: 

• Participate in the merchandising of the store to acquire the skills necessary to work independently.  

• Ability to adapt Visual Merchandising Guidelines, make smart decisions with implementation, to positively Impact the business. 

• Meet deadline for Window and interior changes. 

• Merchandise store as directed to a high standard and can direct team accordingly. 

• Implement correct usage of interior signage. 

• Ensure that all stock is well maintained and in good condition. 

• Able to demonstrate and train team to recover and maintain VM standards. 

OPERATIONS: 

• Open and close the store in the absence of the manager and assistant manager. 

• Maintain appropriate records and receipts for all products sold. Ensure cash registers and money bank-in daily. All paperwork is checked and signed. 

• Ensure name capture is attempted at every transaction. 

• Ensure price changes are ticketed accurately and in a timely fashion. 

• Notify manager of damages and partner with manager for proper return to the warehouse. 

• Maintain proper housekeeping standards. 

LOSS PREVENTION: 

• Take part in cycle counts. 

• Ensure during sales, the item is checked for correct price, by scanning correct barcode, through the till.   

• Ensure items are properly checked in, ticketed, placed on the selling floor or stockroom within 24 hours. 

• Promptly report shoplifters or in house theft, through Guidelines/ Incident Report. 

• Control shrinkage through loss prevention awareness, and good customer service. 

• Assist in the organization and implementation of inventory on seasonal or as needed basis.