Customer Service Representative

United States·San Juanmid

Customer Support SpecialistCustomer

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Quick Summary

Overview

Build the Future with AspenView Technology Partners At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently.

Key Responsibilities

Answer incoming Video Chat calls from in-store customers in a timely and professional manner. Greet customers warmly, identify their needs, and provide personalized assistance.

Requirements Summary

Bilingual English/Spanish. 1-3 years of experience in retail, e-commerce, or high-volume customer support. Comfortable with video conferencing, basic technology, computers, and tablets.

Technical Tools

zoomcustomer-supportecommerce

At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently. As we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries.

What We Offer

~1 min read

✓Competitive base

✓Comprehensive benefits and wellness support

✓Flexible work model: hybrid, remote, or in-office

✓Real growth opportunities and leadership visibility

✓Inclusive, respectful culture that blends U.S. innovation with Colombian heart

✓A company that listens, invests in you, and celebrates wins together

About the Role

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We are seeking Customer Service Professionals (Pros) to provide real-time Video Chat support to customers shopping in retail store locations. This is a customer-facing, technology-enabled role that combines excellent communication skills with product knowledge to deliver personalized shopping experiences. Successful Pros will be the face of our brand, helping customers make confident purchasing decisions while managing video calls professionally and efficiently.

Responsibilities

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→100% In-office based role in Puerto Rico.
→Aligned to U.S. retail business hours (including evenings/weekends as needed).

AspenView is proud to be an equal opportunity employer. We believe in creating an environment where all employees feel welcome, valued, and empowered to succeed. We celebrate diversity and strive to build a culture of inclusion where all individuals, regardless of their race, color, gender, gender identity or expression, sexual orientation, disability, age, or any other characteristic, can thrive. We encourage applicants from all walks of life to join our team and make a lasting impact.