Customer Success Manager – ServiceNow

(costa Rica)Remotemid

Customer Success ManagerCustomer

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Quick Summary

Overview

Build the Future with AspenView Technology Partners At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently.

Key Responsibilities

Own the customer lifecycle for ServiceNow accounts Drive adoption and measurable outcomes Build strong stakeholder relationships Lead business reviews and success planning Support renewals and account growth

Requirements Summary

3–6+ years in Customer Success or Account Management Hands-on experience with ServiceNow Experience supporting LATAM clients Strong communication skills (Spanish / English) Nice if you have: ServiceNow certifications Experience in SaaS or IT…

Technical Tools

customer-successsaas

At AspenView, we are passionate about transforming the way organizations approach technology. We specialize in creating high-performing, nearshore IT teams to help North American clients innovate faster and more efficiently. As we continue to grow, we’re looking for exceptional people to join our team and help drive impactful change across industries.

What We Offer

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✓Competitive base

✓Comprehensive benefits and wellness support

✓Flexible work model: hybrid, remote, or in-office

✓Real growth opportunities and leadership visibility

✓Inclusive, respectful culture that blends U.S. innovation with Colombian heart

✓A company that listens, invests in you, and celebrates wins together

About the Role

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As a Customer Success Manager focused on ServiceNow, you will own the post-sale relationship, ensuring onboarding success, adoption, and long-term value realization.

Responsibilities

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→Own the customer lifecycle for ServiceNow accounts
→Drive adoption and measurable outcomes
→Build strong stakeholder relationships
→Lead business reviews and success planning
→Support renewals and account growth

3–6+ years in Customer Success or Account Management
Hands-on experience with ServiceNow
Experience supporting LATAM clients
Strong communication skills (Spanish / English)

ServiceNow certifications
Experience in SaaS or IT consulting
Enterprise client exposure

AspenView is proud to be an equal opportunity employer. We believe in creating an environment where all employees feel welcome, valued, and empowered to succeed. We celebrate diversity and strive to build a culture of inclusion where all individuals, regardless of their race, color, gender, gender identity or expression, sexual orientation, disability, age, or any other characteristic, can thrive. We encourage applicants from all walks of life to join our team and make a lasting impact.