Field Coordination Specialist

• →Rapidly respond to and address field technician concerns as they arise 

• →Develop a deep knowledge of company software and hardware solutions to deliver the right solution to customer and internal challenges  

• →Manage multiple incoming streams of incoming scheduling requests coming in via software, phone, email, and Slack 

• →Coordinate with internal and external stakeholders as needed to address more challenging concerns and ensure a long-term solution  

• →Work internally across multiple departments to ensure and support the delivery of a world class customer experience 

• →Build a strong, trusting relationship with internal stakeholders through fluid and timely communication  

• →Identify opportunities to proactively address potential challenges  

• →Utilize numerous software tools to accurately diagnose problems and proceed with the correct solution  

• →Assist our Field Service Team via timely confirmation of on-site visits and facility reviews 

• →Schedule and confirm work orders for the Field Service Team. 

• →Work with our Partner organizations to fulfill a seamless experience for their customers 

• →Respond to inventory concerns raised by our supply chain team to account for hardware 
• →Other responsibilities as directed by the Field Coordination Manager. 

• Some form of technical support or equivalent experience  

• 2-5 years of customer service interaction in a startup environment 

• Experience with CRM platforms (Salesforce proficiency required)  

• Ability to use remote communication tools to interact and add value to internal and external stakeholders (ie. Zoom, Slack, etc)  

• Outbound phone customer service preferred 

• Some college preferred. 4 year degree, highly preferred 

• Empathic, positive, and professional attitude toward our customers at all times  

• Ability to communicate clearly, concisely and in a friendly manner through verbal and written forms  

• Demonstrate the desire and knowledge to understand and solve customer needs.   

• Extremely comfortable multitasking and problem solving  

• Eager to learn and not afraid to ask questions to get the job done correctly   

• Ability to multi-task, prioritize and manage time effectively.  

• Exceptional organizational skills despite limited/changing workflow structure; be results-oriented with a bias for action  

• Must embrace a culture of accountability.  

• Must enjoy a challenge, have a desire to learn, be passionate about your work and have a commitment to excellence and continuous improvement.  

• Always behave ethically, act fairly, and take responsibility for accomplishing work goals.  

• Ability to adapt to change quickly  

• Any dispatching and scheduling experience 

• Work autonomously with minimal supervision  

• Provide personalized, professional, and courteous service, accurate information, continuous communication, and the ability to address customer expectations in an appropriate manner.  

• Strong collaborator who can build trust and contribute to the success of the team  

• Understand how all departments and team members contribute to the success of the organization and be comfortable to step in support however needed.  

• Professional appearance, excellent communication skills and professional conduct  

• Fluency in English; other languages are a plus  

• Legally authorized to work in the USA, without sponsorship 

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