Portfolio Community Manager

The Dartmouth Group, an Associa company, is hiring an experienced Portfolio Community Manager to oversee assigned communities. This is a  remote position with occasional meetings in the Lexington office.

Daily responsibilities:

• Implement Board policy and directives within the scope of the management agreement. Works with the board on strategic initiatives, policy governance and association projects.
• Travel to multiple community sites on a weekly or bi-monthly basis.
• Perform site inspections of facilities and common areas and amenities to ensure they are being maintained properly. Ensure Rules & Regulations are adhered.
• Work closely with Property Administrators regarding routine communications, Architectural Modification process and issuing violation letters when necessary.
• Deliver quality customer service by responding promptly to owner requests and schedule timely work order repairs.
• Data enter and update information in the database; record and track documents and information.
• Create and manage budgets; review and present financial statements, interpret Balance Sheet, Income Statement, Operating Expenses, Pre-paid and Delinquency Reports and Reserve Studies.
• Develop and submit RFP’s, manage the bidding and vendor selection process, vendor oversight and develop vendor relationships.
• Prioritize maintenance requests and work orders; schedule and coordinate maintenance vendors and contractors for work to be done onsite.
• Prepare board meeting packages. Coordinate, schedule and attend monthly and annual meetings. Some meetings are in person, and some are virtual.
• Create and send out weekly mass communications by mail and email to homeowners notifying them of maintenance onsite, HOA guidelines, and community events.
• Be readily available to assist the maintenance on call technicians with emergencies as necessary.
• Excellent written and verbal communication skills required.
• Must be self-starter with good organizational, time management and prioritization ability.
• Strong leadership skills and ability to make informed decisions, as demonstrated by prior experience.
• Other projects as assigned.

Pay rate: $75K - $85K per year.

• 2+ years of experience in community association and condo management is preferred.
• Management experience in single family, multifamily, apartment and leasing, vacation rentals, hospitality, concierge, and customer service are encouraged to apply. 
• Knowledge of the Association Board of Directors, the General Manager, and how those roles interface with the requests of homeowners.
• Willingness to obtain CMCA within the first year, company paid.
• Customer service driven and team oriented.
• Ability to read and interpret financials, Balance Sheet, Income Statement, Operating Expenses, Reserves, Delinquency Reports, Variance Analysis.
• Effective project management skills; ability to prioritize and manage multiple projects in various stages of completion and communicate with all parties involved.
• Excellent communication skills (written and spoken), proactive communication style with conflict resolution techniques.

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