Program Coordinator, Alumni Engagement

The Program Coordinator, under the general direction of the Manager, Affinity Programs, is responsible for the day-to-day oversight of the Sun Devils loyalty program which includes quality control, customer care, fulfillment, marketing, and event management and problem solving of non-routine situations. The coordinator serves as part of the Alumni Engagement team at the ASU Outreach Hub and supports related initiatives to foster participation from alumni, donors, and community members.

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  Coordinates program activities, ensuring goals and objectives of the program are being met including net growth in users

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  Acts as liaison with the community, students, faculty, and staff in facilitating Sun Devil Rewards and other university programs

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  Supports select alumni engagement initiatives with university partners including academic units and key stakeholders

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  Collaborates on strategies with other team members to execute programs and campaigns that increase participation from alumni

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  Provides guidance on Sun Devil Rewards program in-app content, rewards catalog and social media postings

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  Collaborates with University Technology Office as it relates to the program and customer support as needed, providing ongoing oversight and consultation   

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  Assists in managing inventory in partnership with ASU Mail Services, process new inventory in accordance with specifications

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  Provides case management using ticketing software and social media and engages with social media and app store reviews contributing to knowledge base of frequently asked questions

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  Provides creative guidance on program-related digital and print assets, reviews and approves assets in project management tracking software

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  Performs quality assurance testing and escalates production issues

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  Plans and executes events for the purposes of program awareness and retention

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  Continues to develop and cultivate working relationships with the University and community agencies to facilitate participation in Sun Devil Rewards 

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  Documents processes and updates documentation as needed

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  Acts as the designated point of leadership in the Affinity Programs Manager’s absence, maintaining program oversight and supporting day‑to‑day operations

• Knowledge of budgeting and accounting principles

• Knowledge of principles and practices pertaining to the assigned program

• Ability to engage, evaluate and manage staff

• Collaborative style, combined with the ability and desire to work in a team-based environment

• Strong and collegial interpersonal skills and an ability to communicate effectively in person, in writing, by phone

• Highly organized and able to handle multiple projects simultaneously

• Attention to detail, accuracy, and thoroughness in completing assigned duties

• Ability to work both independently and as part of a team

• Problem solver who can take initiative and set priorities while being flexible 

• Ability to be flexible and adaptable - may be asked to work some nights and weekends to accommodate events

• Ability to maintain a high degree of confidentiality and responsibility regarding information related to Enterprise Partners, its subsidiaries and University business and confidential prospect information

• Bachelor's degree in a field appropriate to the area of assignment

• 2-3 years of related experience

• OR any equivalent combination of education and/or experience from which comparable knowledge, skills and abilities have been achieved

• Experience with content management systems and project tracking software

• Experience with Salesforce Service Cloud

• Bachelor’s degree in Marketing, Business, Communications, and/or Technology