Training & Operations Support Specialist

• Travel to assigned branch locations to provide training and operational support.
• Train and onboard new employees on company policies, procedures, and systems.
• Coach and develop existing employees to improve performance and operational consistency.
• Partner with branch management to identify training opportunities and reinforce company expectations.
• Observe branch operations and provide feedback to improve efficiency, customer service, and compliance.
• Assist with implementing new procedures, initiatives, and company updates.
• Support branches during staffing transitions and other operational needs.
• Complete training reports and communicate progress to leadership.
• Perform other duties and special projects as assigned.

• Previous leadership, training, or supervisory experience preferred.
• Experience in consumer finance, banking, lending, retail management, or a related customer service industry is preferred.
• Excellent communication, coaching, and presentation skills.
• Strong organizational and time management abilities.
• Ability to build positive relationships with employees at all levels.
• Self-motivated and comfortable working independently while traveling.
• Willingness to travel extensively throughout Texas.
• Valid driver's license is required.

• Competitive salary
• Medical, dental, and vision insurance
• 401(k)
• Paid Time Off (PTO)
• Paid holidays
• Company-paid travel expenses
• One scheduled home week each month
• Ongoing professional development and advancement opportunities

Location: Texas (Travel Required)