Technical Support Specialist

Full-time | Monday – Friday, 9:00am – 6:00pm (Eastern Time)

While this is a remote role, we are only able to consider candidates who are currently based in New York, New Jersey, or Florida.

Our Support team is at the heart of Attio’s customer experience — maintaining an exceptional 98% CSAT average over the past six months. We hold ourselves to an incredibly high standard at every stage of the customer journey, ensuring that every interaction reflects our commitment to clarity, care, and quality.

As a Technical Support Specialist, you’ll be the trusted voice of Attio to our customers — helping them solve problems, unlock value, and feel supported every step of the way. You’ll troubleshoot technical issues, share product best practices, and act as the customer’s advocate across teams.

This is a role for someone who thrives on problem-solving, loves getting into the details, and finds genuine satisfaction in turning a complex issue into a seamless experience. You’ll play a key role in maintaining the standards that make our customers love Attio — and help us set a new benchmark for excellence in B2B SaaS support.

In this role, you’ll take ownership of the technical and operational processes that keep our customers successful. You’ll combine empathy, product expertise, and clear communication to deliver best-in-class support.

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    30-minute introductory chat with a member of our Talent team

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    30-minute track record interview with our Technical Support Manager

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• Take-home technical exercise

• 45-minute team panel interview to assess skills and collaboration style

• 30-minute executive interview focused on impact and alignment with company goals

• 30-minute closing conversation with our CEO

• Offer call (if it’s a mutual fit)