Patient Access Specialist - Full time ER Registration (Evening/Varied Shift) (Patient Services Representative)

At Augusta Health, your work matters — and so do you. Whether you're delivering direct patient care, supporting operations, or innovating behind the scenes, every role contributes to our mission of promoting wellness and healing through compassionate service. We offer more than just a job — we offer a purpose-driven career in a nationally recognized, independent health system located in Virginia’s scenic Shenandoah Valley.

Learn more about career opportunities on our Careers Page.

Our team members thrive in a supportive culture that values collaboration, integrity, and excellence. With opportunities across clinical and non-clinical areas, Augusta Health is a place where your skills make a difference, and your growth is a priority.

Accuracy, Compliance, Safety

• Captures and enters accurate patient demographic and financial information via direct patient
  contact or via telephone. Adapts interview process to the age of patient/family member. Enter all
  information gathered into the patient health information system. May need to interact with the
  patient in reception area or at the bedside utilizing a Workstation on Wheels (WOW).
• Ensures all appropriate documentation is complete and included on the patient record in
  accordance with Federal and State regulatory guidelines and DNV requirements.
• Verifies insurance and coordinates with pre-authorization team to ensure appropriate insurance
  authorization and / financial clearance is obtained prior to scheduled appointment.
• Communicates the financial liability to patients and collects the patient’s portion of financial
  responsibility. Refers Financial Advocate as needed.
• Obtains patient / legal representative signature on consent and other registration related forms.
• Completes all registration quality audit worklists in a timely manner.

Physician Orders and Order Entry

• Reviews physician orders for services to ensure required six elements are present for compliance,
  coding and billing purposes. Enters orders for lab and / or radiology services into the order entry
  system in accordance with physician order.
• Checks for Medicare medical necessity and obtains patients signature on ABN (Advance
  Beneficiary Notice) when necessary.

Scanning and Documenting

• Scans or imports all necessary documents into the patient record.
• Documents notes necessary to support account follow up.

Bed Center Responsibilities

• Visits patient rooms to explain and obtain signature on Important Message from Medicare and
  Outpatient Status Notice.
• Enter patient bed placement room accommodation, service location and status in accordance with
  physician orders for direct admits and transfers from other facilities or ED admissions.
• Performs all status changes according to physician order, attending physician changes and bed
  transfers.

• Education: High School Diploma or GED
• Licensure/Certification: N/A
• Experience: 1-year previous experience in patient/customer-facing role
• Driver's License: N/A
• Eligibility to work in the United States and meet Virginia state employment requirements

• Education: N/A
• Licensure/Certification: CHAA certification with National Association of Healthcare Access Management (NAHAM)
• Experience:
  • 1-year previous experience in general clerical office or administrative duties
  • Minimum of 1-year experience in hospital, healthcare practice or health insurance company
  • Medical Terminology
• Prior experience in a hospital, healthcare system, or related service-oriented environment
• Familiarity with Augusta Health’s systems, workflows, or organizational culture is a plus

• Demonstrate active listening
• Ability to communicate concisely, professionally, and compassionately
• Computer Keyboard / Typing – 35 words per minute
• Demonstrate application of good judgment using critical thinking without bias
• Attention to detail and accuracy
• Patient and customer centered, positive attitude
• Ability to multi-task, prioritize, and manage time effectively
• Adaptable to change

Augusta Health is an independent, nonprofit, mission-driven health system located in Fishersville, Virginia, in the heart of the Shenandoah Valley. We offer a full continuum of inpatient and outpatient services, including Augusta Medical Center—a 255-bed facility—and Augusta Medical Group, which operates 40 practice locations and four urgent care centers. Our commitment to excellence, innovation, and compassionate care makes Augusta Health a leading employer and healthcare provider in the region.

Discover more about our history, values, and community impact on our About Us Page.

Augusta Health recruits, hires, and promotes qualified candidates for employment without regard to age, color, disability, gender identity or expression, marital status, national or ethnic origin, political affiliation, race, religion, sex (including pregnancy), sexual orientation, veteran or military discharge status, and family medical or genetic information.

We are committed to fostering a diverse and inclusive workplace in accordance with federal and Virginia state employment laws.