Emergency Communication Specialist I

The deadline to submit applications is July 26th, 2026, at 11:59 pm. Please note, the City of Aurora will conduct ongoing screenings of applications on a first-come, first-serve basis; as soon as we determine a qualified pool of applicants exists, this position may be closed without notice.

• →

  Receive and prioritize emergency and non-emergency calls and digital requests for emergency assistance from the public requesting police, fire, ambulance, and other emergency services; gather, analyze, and report critical information during life-or-death situations such as crimes in progress, medical emergencies, and fire/rescue incidents.

• →

  Administer care by providing pre-arrival medical instruction or directing callers through lifesaving procedures such as CPR, childbirth, or controlling of blood loss while emergency medical services are in route.

• →

  Operate a variety of public safety communications equipment including (but not limited to) 911 emergency call handling system, text-to-911, advanced location systems, computer aided dispatch systems, instant recall recorder and paging and intercom systems.

• →

  Initiate public safety response requests into computer-aided dispatch system via keyboards to provide needed data to dispatchers and responding units/agencies. 

• →

  Provide emergency aid, information and directions to non-emergency callers; refer and/or transfer calls to outside agencies as appropriate.

• →

  Read/interpret maps for the public, field personnel, and other agencies in order to assist in locating certain geographical areas; interpret telephone call locations from maps by applying knowledge of local geography in order to provide appropriate and timely assistance.

• →

  Perform various computer checks, input and retrieval of information to assist dispatchers and emergency services staff.

• →

  Enter automated records of activity into the computer; maintain a variety of logs relating to public safety telecommunications activities; compile statistics on calls received.

• →

  May provide backup to dispatchers for computer queries, processing documents and telephone notifications during busy periods and/or critical incidents.

• →

  If eligible and certified to serve in a training capacity; review policy and procedures with trainees; work directly with trainee on shift to ensure proper techniques, call routing, and appropriate level of response; document training activity, and provide input to supervisors on trainee progress as requested

• →

  As assigned and upon completion of additional training, provide support to police dispatchers via the “Services” channel.

• →

  Perform other duties of a similar nature or level.

Aurora911 offers attractive career progression opportunities which are accompanied by salary range increases. After the completion of the Basic Training Academy, team members have access to additional certifications and responsibilities:

The City of Aurora offers a generous tuition reimbursement program for employees, as well as a robust employee learning system which offers a variety of in-person learning and thousands of on demand virtual learning sessions for a wide variety of topics.

Aurora911 also offers continuing education and development for technical and human skills, including leadership development and access to industry-specific professional certifications.

An equivalent combination of education, training, and experience that demonstrates required knowledge, skills, and abilities may be considered.

• Applicants must be 18 years of age or older at the time of employment

• High School Diploma or GED

• Successful Completion of Aurora911 Basic Training Program, to include all relevant certifications (CCIC/NCIC, EMD, EFD, CPR)

• Successful completion of basic training and introductory period with the Department, maintaining a “successful” performance rating in all anchors of job performance

• Required through training throughout employment

• NCIC/CCIC Certification

• NIMS 100, 200, 700 Certification

• Certification in CPR and First Aid

• Crisis InterventionEmergency Medical Dispatcher (MPDS) Certification

• Emergency Fire Dispatcher (FPDS) Certification

• Emergency Police Dispatcher (PPDS) Certification

• Communications Training Officer (CTO) Certification will be required for those who serve the department in a training capacity

• Operations, services and activities of the Aurora911 Emergency Communications Center

• Operational characteristics of the department’s public safety telecommunications technology

• Techniques of questioning for both emergency and non-emergency calls.

• Principles and application of diversity awareness, to include implicit/explicit biases

• Principles of de-escalation and interacting with people in crisis.

• Customer service principles and problem resolution techniques.

• Applications of various City and Department policies and procedures.

• Customer service principles and problem resolution techniques.

• Principles and practices of record keeping and documentation.

• Geographic features and locations within the area served.

• English usage, spelling, grammar, and punctuation.

• Modern office technology and equipment, including computers and related software applications.

• Applicable tools and equipment operations.

• Applicable Federal, State and local laws, codes and regulations

• Promotion of a positive workplace environment based on open communication, recognition, and modeling the desired, in-bounds behaviors of Aurora911’s Foundational Four Values.

• Work independently without the need for close supervision

• Demonstrate effective time, task, and goal management

• Demonstrate excellent confidentiality, integrity, accountability, and transparency in work activity.

• Interact with others with professionalism and emotional intelligence.

• Exhibit emotional self-regulation in a frequently high-stress environment

• Speak, write, comprehend American English language

• Respond to and resolve complex and sensitive citizen inquiries and complaints

• Effectively communicate and elicit information from emotionally elevated callers

• Establish priority of emergency situations

• Perform multiple tasks concurrently, though effective task prioritization

• Protect sensitive and confidential information acquired during the course of business

• Maintain composure, alertness and concentration while working under mental and physical stress for extended periods of time

• Work in an environment that requires rapid multi-processing

• Adapt instantaneously to changes in call events

• Work a non-traditional schedule including nights, weekends, and holidays to ensure high quality service delivery to the residents and visitors of Aurora.

• Remain subject to callback and holdover as essential personnel.

• Operate a variety of telecommunications receiving and transmitting equipment.

• Read and interpret maps and other navigational resources.

• Establish and maintain accurate records, logs, and files.

• Work under pressure, exercise good judgment, and make sound decisions in emergency situations.

• Interpret and apply Federal, State and local policies, laws and regulations.

• This environment involves repeatedly interacting directly with people who are in crisis or experiencing a variety of emergency and nonemergency situations. Incumbents must possess and demonstrate emotional, psychological and behavioral resiliency, self-awareness and self-regulation. 

• Members of Aurora911 are considered essential personnel and are subject to call back, extended shifts and other forms of mandatory overtime to ensure continuity of emergency services to the city.

• Periodic paid breaks of up to 20 minutes in duration may be given during a continuous work shift, dependent upon shift length and operational work volume.

• Light physical activity requiring lifting, pushing, or pulling up to 10 pounds with or without assistance

• Occasional lifting, carrying, walking, and standing

• Sitting for length periods of time

• Use of a headset and radio to communicate for the entire work shift

• Frequent hand/eye coordination to operate computer screens and keyboard

• Frequent use of hands and fingers to handle, feel, or operate computer and radio

• Vision with normal color vision to read computer screen 

• Clear speech communication to effectively communication with citizens and public safety organizations 

• Hearing and listening to maintain communication to handle and dispatch emergency calls

• Vision to read reports and other written material

• Frequent speech communication and hearing to maintain communication with employees and citizens

• Essential duties performed primarily in clean, comfortable environment

• Various noise levels with period of high activity and volume

• Computer and other standard office equipment, which includes multiple monitors

• This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment

The city of Aurora will implement furlough days (unpaid days off) for most employees in 2026. The scheduled furlough dates are January 16, April 10, July 2, and December 24.

For Veterans preference:  Please show all of your employment history, including military service and related documentation (DD214) on the application.
           
The City of Aurora is an equal opportunity employer.  We are required by state and federal agencies to keep certain statistical records on applicants.  It will not be used in any way to discriminate against you because of your sex, race, age, sexual orientation, creed, national origin, disability or military status, gender identity, unless related to a bona fide occupational qualification as defined by the Colorado Civil Rights Commission and the Equal Opportunity Commission.
                                         
Despite the changes in Colorado law, the City of Aurora maintains a drug-free workplace.  A positive test of marijuana is grounds for disqualification and ineligibility for employment with the city for one year or termination once hired.
 

Drug Testing, Thorough Criminal Background Check, and Employment References:
As a condition of employment, all applicants selected for employment with the City of Aurora must undergo a thorough criminal background check. 

Applicants selected for safety-sensitive positions are required to complete and pass a drug screening as a condition of employment. Safety sensitive positions include Civil Service positions within Police and Fire Departments and positions where their job responsibilities have direct and substantial responsibility that would impact the health and safety of others.  

Employment references will be conducted on finalists for City of Aurora vacancies.